Kevin Kioko
Operations Associate at NCBA Group- Claim this Profile
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English Professional working proficiency
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Kiswahili -
Topline Score
Bio
Credentials
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Certificate of Counselling
IHRMJan, 2016- Sep, 2024
Experience
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NCBA Group
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Kenya
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Financial Services
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700 & Above Employee
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Operations Associate
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Apr 2018 - Present
Currently under the working under Branch Operations and my roles entail; Providing customers with assistance with regard to any issues raised at the customer service desk. Management of customers in case of any technical issues or outbursts by controlling the situation. Mastering of the T24and IBPS systems in order to process customer instructions and generate information when needed or required. Provide assistance to fellow colleagues within and outside the branch in order to work efficiently and achieve organizational goals. Proper record keeping for easier retrieval of documents. Ensuring neatness of customer service desk area and safeguarding bank’s assets. Serving customers diligently, and respectfully in order to uphold the Bank’s image and position. Take every customer contact as an opportunity to create product awareness with the aim of cross selling the bank products. Ensure customer instructions are well received and are processed on time to avoid any inconveniency. Being alert and aware of any suspicious behaviour and criminal kind of activities to avoid major losses and lawsuits. Liaise with colleagues to ensure smooth running and operation of branch activities in order to me Provide support to Supervisors, Operations manager and The Branch Manager as and when required. Update internal operation procedures document as needed Manage incoming and outgoing letters and packages. Perform general office administrative and clerical duties. Show less
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Westcon
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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Human Resources Specialist
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Aug 2016 - Dec 2016
My core responsibilities included preparing compensation and benefits packages, setting up company policies and maintaining updated employee records. I also coordinated full cycle recruiting, implementation of training and development plans and ensuring that a healthy workplace environment is fostered by ensuring our HR procedures run smoothly at all times. My core responsibilities included preparing compensation and benefits packages, setting up company policies and maintaining updated employee records. I also coordinated full cycle recruiting, implementation of training and development plans and ensuring that a healthy workplace environment is fostered by ensuring our HR procedures run smoothly at all times.
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PwC
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Professional Services
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700 & Above Employee
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Human Capital Consultant
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Jan 2016 - Jul 2016
Supported the Human Capital Department in various tasks which included: Development of job descriptions and job description manuals, ranking and development of job structures Development of questionnaires and provision of guidance and assistance to job holders while filling the questionnaires Proper filing, serialization, documentation and management of job analysis forms Coordinating administration of the distribution and collection of the analysis forms on a timely basis Demonstration and communication of ideas clearly and consistently to ensure we streamline processes Show less
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KPMG
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Brazil
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Construction
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Data Intern
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Jan 2015 - Jun 2015
My core tasks in this role were to: • Ensure report tables and listings accurately reflect data within a database. • Enter data accurately onto computerized databases & Excel spreadsheets. • Locate and correct data entry errors. • Maintain logs of activities and completed work. • Ensure documents meet required quality standards. • Compiling, coding, categorizing, calculating, tabulating and auditing data. • Data manipulation in Excel spreadsheets. • Occasionally carrying out various administration tasks Show less
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Family Bank Ltd
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Kenya
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Banking
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700 & Above Employee
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Human Resources Assistant
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Jan 2014 - Mar 2014
I worked in the Foundation arm of the business. My core responsibilities in this role were to: • Organize and clean data (customer and employee data) • Records Management • Enter data from source documents into prescribed computer database, files and forms • Managing interns allocated to specific departments • Managing and maintaining application forms and records • Maintain office equipment and stationery supplies I worked in the Foundation arm of the business. My core responsibilities in this role were to: • Organize and clean data (customer and employee data) • Records Management • Enter data from source documents into prescribed computer database, files and forms • Managing interns allocated to specific departments • Managing and maintaining application forms and records • Maintain office equipment and stationery supplies
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Kenya Pipeline Company Limited
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Kenya
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Oil and Gas
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300 - 400 Employee
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Rotation Intern
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May 2013 - Aug 2013
Took part in administrative tasks such as filing, photocopying and documentation to support the Administrative function within the Company. I also got to support the HR Department by coordinating functions such as CV Review, Candidate Communication, Interview Scheduling and updating Candidate Pipelines. Additionally, I got to support in Data cleanup, Record Keeping and Management within several Departments of the Company. Took part in administrative tasks such as filing, photocopying and documentation to support the Administrative function within the Company. I also got to support the HR Department by coordinating functions such as CV Review, Candidate Communication, Interview Scheduling and updating Candidate Pipelines. Additionally, I got to support in Data cleanup, Record Keeping and Management within several Departments of the Company.
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Education
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2009 - 2013
University of Nairobi
Bachelor's degree, Human Resources Management/Personnel Administration, General -
2016 - 2016
Institute of Human Resource Management
Higher Diploma, Human Resources Management/Personnel Administration, General -
2014 - 2015
Institute of Human Resource Management
Diploma, Human Resources Management/Personnel Administration, General
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