Experience

Icon Trans Sdn Bhd

• Malaysia
• Business Consulting and Services
• 1 - 100 Employee

• Senior Transport and Workshop Manager

  • May 2022 - Present

  Achievements : 1. Successfully added 6 more customers resulting in 8% increase in revenue while maintaining current resources maximization 2. Developed and implemented new customer retention and satisfaction strategy that resulted in 96% customer retention 3. 3 confirmed and signed MNC customer to add on from March till May2023 with 10% forecast increased in revenue 4. Successfully completed ISO9001:2015, ICOP JPJ audit and RBA audit, received recognition from top 5 customers for outstanding customer service and 98% customer satisfaction rating 5. Implemented 5S system for the whole workshop and reduced vehicle downtime by 15% by stocking and foreman training Responsibility and scope : 1. Manage a team of 120 employees and 141 subcons, overseeing their daily tasks and providing guidance and support as needed 2.Developed and maintain perfect relationship with key clients, ensuring their needs were met and exceeded 3. Conduct monthly performance reviews with staff and provide constructive feedback and improvement 4. Create and presented reports to senior management outlining departmental progress and proposed plan for growth 5. Ensure cost efficiency & operational effectiveness of the department 6. Ensure the whole team adhere to all rules, regulations and requirements (APAD, ISO , Local Laws) 7. Ensure smooth flow for daily arrangements of trips 8. Ensure GPS & Speeding records are well maintained 9. Ensure inventory & parts of the vehicle are being maintained and stored, using FIFO as inventory management 10. Ensure the environmental health and safety of the transportation provided are followed by all in the company 11. Ensuring the vehicles undergo the routine inspection and comply to all regulations and laws of the local. 12. Knowledgeable on RBA Code of Conduct and standards as well as participate in updating policy and improvement plans. Show less



PEN-MARINE SDN BHD

• Penang, Malaysia

• Sales and Development Manager

  • Dec 2021 - Apr 2022

  Achievements : 1. Introduce new Green products SafeTAir and Diesel cleaning system 2. Manage to bring business out from traditional Marine line to Factories, Manufacturing and Malls 3. Successfully increase sales revenue by 50% and future business contracts of 120% of total YTD sales Responsibility and scope : 1. Conduct market research to identify new business opportunities, by topography, population size, product needs 2. Maintain current sales figures for Marine line while added new products and expand customer base 3. Develop a more efficient system of monitoring sales process 4. Validation of RFQ, quotation, PO, Invoice, and collection from customers and suppliers 5. Analyze the existing supply chain to identify area for improvements and ensure current resources are maximize and allocates correctly 6. Report generation for management meeting for sales(figures and expansion) and RAD (retain, acquire and develop) current and new business market(figures and customers) 7. New product and supplier sourcing for customers’ RFQ 8. In-charge of import and export, custom forms K1, K2, K3, K8, and etc, duties and custom clearance 9. Discuss with customers’ requirements, price and products to develop and implement strategies to acquire new business and retain existing customer 10. In charge of Chandelier business(sales and stock) for Penang and Langkawi 11. Manage projects for boats, yachts, and ships fittings/modification sales Show less



Gibraltar BSN Life Berhad

• Malaysia
• Insurance
• 100 - 200 Employee

• Director

  • Jul 2021 - Nov 2021

  Achievement : 1. Successfully build, grow active and productive 2 teams of ALPHA Associates (Agents) through quality sales management leadership in Penang and Selangor 2. Plan and strategize for the continuous sales and recruitment in order to maximize business opportunities. Agents manage to achieve more than 90% of agents cases and sales target Responsibility and scope : 1. Provide training, coaching & development as well as jointfield- works for team members in order to improve their sales, competency and professionalism 2. Ensure team member to comply and adhere to the company and industry rules and regulations, guideline and Code of Ethics 3. Negotiate policy contracts and able to choose the best fit policy to meet clients requirements in budget and coverage 4. Know how to analyze other competitors policy and able to pitch the best policy to showcase products and services 5. Forecast sales projections and track performance against targets for each individual agents Show less



Incredible Smart Coating Technology

• Penang, Malaysia

• Branch Manager

  • Mar 2013 - Nov 2021

  Achievement : 1. Successfully opened franchises from ground up to 100% in Malaysia (inclusive of franchisees owner training, location finding and setup of location, training of new sales staff in location, closing of contracts from panels(car companies) for the said location and monitoring of products and sales for franchisees. 2.Successfully in getting panels from car dealers (Proton, Toyota, Volvo, BMW) 3. Manage to introduce new coating and self coating products to market 4. Increased sales revenue YOY around 25% with profitability at 50% Responsibility and scope : 1. Managing more than 110 salesmen and service advisors from many different customers (Proton, Toyota, Volvo, Panca Abadi, Mazda, BMW) to develop and coach them to close deals 2. Develop and implement new sales strategies to meet revenue target by understanding customer needs and requirements 3. Develop and implement training programs with easy, medium and hard skills to improve teams selling skill 4. Build, manages and maintain strong relationship with key accounts and all customers 5. Develop and implement accurate pricing strategies and negotiate contract with franchisees. 6. Monitor and track competitors’ activities and develop countermeasures to compete effectively 7. Manage budget, expenses and stock of branch and franchisees 8. Managing daily operation and sales(achieve >150% KPI), quality and stock quantity for Penang site Show less



Keen Technology System

• Penang, Malaysia

• Branch Manager

  • Jan 1997 - Mar 2013

  Achievements : 1. We were an IT outsourcing company for MNC customers', successfully signed and secure yearly contracts with Keebler, Danone, Kraft, Tes-Amm, PG umbrella, KT Plating, Toyota Toshu, Central Paper Agencies, Kerry Logistics, EGL Logistics and many more 2. Increase sales and profit revenue by 150% by taking in expansion works for wiring, sales of IT hardware, and installation of factory online UPS system for main backup system from TNB 3. By cross selling and up selling profit has also increase by 20% in revenue Responsibility and roles : 1. Responsible for all aspects of the acquisition of major equipment, regular supplier and vendor contracts including research, solicitation, negotiation, pre and post-award, and verification of compliance. 2. Manages IT budget allocation for hardware, software and staffs for every customers with average savings of 20% overall by consolidating resources 3. Setup and maintenance of MIS departments inclusive of staffs, software, hardware, and infrastructure, manage to reduced downtime and cost overrun as we renegotiated contracts for clients’ suppliers, vendors and customers 4. Oversee day to day operations and responsible to ensure everything is running smoothly 5. Managing customer relationship by building and maintaining good relationship to ensure they stay loyal 6. Handling any issues or concern that arise within branch 7. Reporting to higher management regularly on the performance of the branch in sales, staff and inventory Show less