Director, Customer Education

• Feb 2023 - Present

Sr. Manager, Product Learning & Education

• Feb 2022 - Apr 2023

Lead a team responsible for growing and maintain education programs. Programs resulted in proven customer adoption, decreases in customer churn, and increases in TCV for accounts who have been trained.

Manager, eLearning Curriculum and Content Developer at Workato

• Feb 2021 - Mar 2022

Recruited a team of 7 to develop content and education programs. Coached and developed instructional designers, eLearning developers, LMS administrators, technical instructors, graphic designers, subject matter experts, and video editors.

eLearning Curriculum and Content Developer

• Jan 2020 - Feb 2021

Procured Learning Management System appropriate to the needs of Workato. Designed org structure of Education Team and program. Develop the overall training curriculum and content for Workato platform. Define, evaluate and implement overall solution components for e-learning (LMS). Embrace different styles of training techniques, including e-learning, videos, tutorials and How to’s Experience in designing and development of training content, methodologies and delivery methods for online… Show more Procured Learning Management System appropriate to the needs of Workato. Designed org structure of Education Team and program. Develop the overall training curriculum and content for Workato platform. Define, evaluate and implement overall solution components for e-learning (LMS). Embrace different styles of training techniques, including e-learning, videos, tutorials and How to’s Experience in designing and development of training content, methodologies and delivery methods for online and in person. Drive best practices from an overall customer adoption and engagement.

Training Curriculum Designer

• Jun 2018 - Jan 2020

Developed, tested, and launched Sumo Logic scaled education programs including: Its first self-paced training Fundamentals and Search Mastery courses designed to teach Sumo Logic's data visualization and proprietary SQL-like language to interpret petabytes of data. Sumo Logic's first Cloud SIEM (Security Information and Events Management) training manual. The audience varied by use case including DevOps, Security, and Business Intelligence users. The programs extended to… Show more Developed, tested, and launched Sumo Logic scaled education programs including: Its first self-paced training Fundamentals and Search Mastery courses designed to teach Sumo Logic's data visualization and proprietary SQL-like language to interpret petabytes of data. Sumo Logic's first Cloud SIEM (Security Information and Events Management) training manual. The audience varied by use case including DevOps, Security, and Business Intelligence users. The programs extended to thousands of users. Curriculums leveraged different modalities and content types, including visual aids, slides, videos, tutorials, hands-on labs, interactive web pages, quizzes, and certification exams. Designs online learning courses to complement existing ILT. Facilitates partnerships with curriculum stakeholders to define the appropriate learning objectives, strategies, and expectations. Build relationships with product and development teams to plan for content updates and new training offerings. Started Sumo Logic's micro-learning content strategy. This was a library of short consumable videos that can be re-arranged to address different ways of using Sumo Logic and customer profiles. Show less Developed, tested, and launched Sumo Logic scaled education programs including: Its first self-paced training Fundamentals and Search Mastery courses designed to teach Sumo Logic's data visualization and proprietary SQL-like language to interpret petabytes of data. Sumo Logic's first Cloud SIEM (Security Information and Events Management) training manual. The audience varied by use case including DevOps, Security, and Business Intelligence users. The programs extended to… Show more Developed, tested, and launched Sumo Logic scaled education programs including: Its first self-paced training Fundamentals and Search Mastery courses designed to teach Sumo Logic's data visualization and proprietary SQL-like language to interpret petabytes of data. Sumo Logic's first Cloud SIEM (Security Information and Events Management) training manual. The audience varied by use case including DevOps, Security, and Business Intelligence users. The programs extended to thousands of users. Curriculums leveraged different modalities and content types, including visual aids, slides, videos, tutorials, hands-on labs, interactive web pages, quizzes, and certification exams. Designs online learning courses to complement existing ILT. Facilitates partnerships with curriculum stakeholders to define the appropriate learning objectives, strategies, and expectations. Build relationships with product and development teams to plan for content updates and new training offerings. Started Sumo Logic's micro-learning content strategy. This was a library of short consumable videos that can be re-arranged to address different ways of using Sumo Logic and customer profiles. Show less

eLearning Curriculum Developer

• Mar 2015 - Jun 2018

Designed, developed, and maintained a library of on-demand training content focused on business-to-business SaaS product education. Improved online content with modern user experiences, instructional design principles, and ADA compliance. Developed content supporting HR, Education & Government, and Financial industries. Refines operational standards across departments. Routinely leads sessions involved with instructional design methods, graphic design, animation, audio editing, interaction, and… Show more Designed, developed, and maintained a library of on-demand training content focused on business-to-business SaaS product education. Improved online content with modern user experiences, instructional design principles, and ADA compliance. Developed content supporting HR, Education & Government, and Financial industries. Refines operational standards across departments. Routinely leads sessions involved with instructional design methods, graphic design, animation, audio editing, interaction, and general audience engagement practices with technical content. Manages and maintains a growing curriculum of SCORM eLearning modules representing days of training material focusing on a consistently updating product. Coordinates the timely completion of projects and consistently collaborates for innovative and efficient business solutions beyond expectation. Show less Designed, developed, and maintained a library of on-demand training content focused on business-to-business SaaS product education. Improved online content with modern user experiences, instructional design principles, and ADA compliance. Developed content supporting HR, Education & Government, and Financial industries. Refines operational standards across departments. Routinely leads sessions involved with instructional design methods, graphic design, animation, audio editing, interaction, and… Show more Designed, developed, and maintained a library of on-demand training content focused on business-to-business SaaS product education. Improved online content with modern user experiences, instructional design principles, and ADA compliance. Developed content supporting HR, Education & Government, and Financial industries. Refines operational standards across departments. Routinely leads sessions involved with instructional design methods, graphic design, animation, audio editing, interaction, and general audience engagement practices with technical content. Manages and maintains a growing curriculum of SCORM eLearning modules representing days of training material focusing on a consistently updating product. Coordinates the timely completion of projects and consistently collaborates for innovative and efficient business solutions beyond expectation. Show less

eLearning Content Developer via Synergis

• Dec 2014 - Mar 2015

Designed learning solutions in a variety of formats, including eLearning. Authored in simple sites, forms, slide decks, and facilitator guides. Scoped needs with stakeholders. Worked with subject matter experts to gather and validate content. Authored scripts, created storyboards and mock-ups. Recorded and edited video and audio to integrate in learning solutions. Recorded and edited screen recordings. Created content that is meaningful, concise and engaging for global audiences. Designed learning solutions in a variety of formats, including eLearning. Authored in simple sites, forms, slide decks, and facilitator guides. Scoped needs with stakeholders. Worked with subject matter experts to gather and validate content. Authored scripts, created storyboards and mock-ups. Recorded and edited video and audio to integrate in learning solutions. Recorded and edited screen recordings. Created content that is meaningful, concise and engaging for global audiences.

eLearning Content Developer via Clarity Consultants

• Nov 2014 - Dec 2014

Developed content through Design and Develop phases of ADDIE model. Provided layouts for Captivate modules. Developed content by syncing narration and applying it in Camtasia screen-capture projects for customer-facing resource community and internal systems training in accordance with branding guidelines and style specifications. Developed content through Design and Develop phases of ADDIE model. Provided layouts for Captivate modules. Developed content by syncing narration and applying it in Camtasia screen-capture projects for customer-facing resource community and internal systems training in accordance with branding guidelines and style specifications.

Contractor - eLearning Instructional Designer

• Mar 2010 - Oct 2014

eLearning development & instructional design for a mobile LMS involving educational certification for student & professional pilots. Coordinating a team to complete goals under time constraints. Researches/implements new technologies & techniques to reduce operational workload while improving educational experiences for users. Promoted from working as a production assistant for MS Aviation, later acquired by Anywhere Education, Inc. where responsibilities included designing & editing… Show more eLearning development & instructional design for a mobile LMS involving educational certification for student & professional pilots. Coordinating a team to complete goals under time constraints. Researches/implements new technologies & techniques to reduce operational workload while improving educational experiences for users. Promoted from working as a production assistant for MS Aviation, later acquired by Anywhere Education, Inc. where responsibilities included designing & editing presentations both for product end-users & business-to-business expositions. Editing video and audio for product content and marketing advertisements. Maintaining customer and content databases. Products worked on: Private, Commercial, Instrument, Multi-Engine, CFI, and Rotorcraft. Show less eLearning development & instructional design for a mobile LMS involving educational certification for student & professional pilots. Coordinating a team to complete goals under time constraints. Researches/implements new technologies & techniques to reduce operational workload while improving educational experiences for users. Promoted from working as a production assistant for MS Aviation, later acquired by Anywhere Education, Inc. where responsibilities included designing & editing… Show more eLearning development & instructional design for a mobile LMS involving educational certification for student & professional pilots. Coordinating a team to complete goals under time constraints. Researches/implements new technologies & techniques to reduce operational workload while improving educational experiences for users. Promoted from working as a production assistant for MS Aviation, later acquired by Anywhere Education, Inc. where responsibilities included designing & editing presentations both for product end-users & business-to-business expositions. Editing video and audio for product content and marketing advertisements. Maintaining customer and content databases. Products worked on: Private, Commercial, Instrument, Multi-Engine, CFI, and Rotorcraft. Show less

Pseudo Pilot

• Jan 2012 - 2012

Aided in research for next generation air traffic system involving the integration of digital technology with the aim to improve safety and efficiency. Aided in research for next generation air traffic system involving the integration of digital technology with the aim to improve safety and efficiency.