Experience

DS Services

• United States
• Food and Beverage Services
• 700 & Above Employee

• Route Manager

  • Aug 2020 - Present

  Oversee and manage team of Route Sales Representatives. Ensuring deliveries are made on time and in full each day. Covering routes as needed for vacation and/or injuries. Mentoring and training new hires. Coaching RSR's on performance and skill development. Champion safety by actively leading and consistently demonstrating DS Services Core Safety Values. Willingness to travel between multiple branches to provide coverage or training. Strong sales techniques, communications, negotiation and customer service skills are imperative. Proven ability to problem solve and adapt to different situations as they come.

• Route Sales Representative

  • Apr 2019 - Aug 2020

  Delivered pre-ordered products and also worked to try and upsell additional popular brands/products. Efficiently managed customer base within established route with an average of fifty (50) + stops per day. Safely operated a commercial vehicle and diligently performed all duties in a safe manner. Developed relationships with and provided service and products to existing customers as to ensure customer retention and customer loyalty. Completed service calls, resolving customer problems or complaints. Responded to customer calls on company provided cell phone in a safe and timely manner. Used handheld system to key transactions and manage customer data. Managed inventory and balance daily route activities. Protected company assets, including collection of equipment and customer payments. Identified opportunities to acquire new long-term customers to support route growth.



ShipEX

• United States
• Truck Transportation
• 1 - 100 Employee

• Driver manager / Load Coordinator

  • Dec 2018 - Apr 2019

  Managed drivers in all aspects of their day-to-day assignments. Dispatching loads, communicating expectations on each assignment, holding drivers accountable for any mistakes that are made, proactively looking for possible problems and helping to solve them, handling pay, benefits, etc. I have learned to work well under pressure and handle multiple tasks at one time. Demonstrated ability to lead and collaborate with other departments. Learned new operating system AS400 as well as all Office Suite and web based programs in order to manage drivers effectively. Strong communication & computer skills.

• Load Coordinator

  • Dec 2018 - Mar 2019

  As a Load Coordinator I worked to source, negotiate, and secure TL Freight to move company assets on a daily basis. Helped cultivate strong relationships between our customers and our company by providing superior customer service. Talked to customers over the phone and used email to negotiate and secure freight. Communicated with our customers to ensure they know about route changes, delays, freight concerns, or other issues. Maintained and updated information in computer systems. Perform research to identify potential customers and make cold calls. Calmly resolve and de-escalate issues or escalate calls as necessary.



SOAR Transportation Group

• United States
• Truck Transportation
• 1 - 100 Employee

• Regional Manager

  • Jun 2018 - Oct 2018

  Managed a regional fleet of trucks + planned all freight for the company In the Midwest and Eastern Regions. Oversaw a fleet of drivers to meet company goals for production, utilization, compliance, safety, and service standards. Planned freight for the company to be the most efficient and generate as much revenue as possible per load. Taking into account deadhead, transit time, appointment times, driver logs, routes, and equipment. Also worked on tracking trailers to keep all equipment utilized, participated in KPI meetings, and evaluated employees weekly to conduct performance reviews with employees. Used Microsoft Suite, LME operating system, iBright trailer tracking software, and Microsoft Outlook



Andrus Transportation Services, Inc.

• Truck Transportation
• 1 - 100 Employee

• Flatbed Load Coordinator / Planner

  • Mar 2017 - May 2018

  Managed day to day operations for a Western Regional flatbed fleet of 20+ trucks. Worked with freight brokers and direct customers to generate freight for the fleet, negotiated rates, equipment needed, fees, commodity details, and scheduled pick-up and delivery dates. Also planned the fleet to service the freight booked. Trucks transported raw materials for job sites or warehouse deliveries. I manually entered freight into AS400 system, and pulled loads off of EDI system, created codes, directions, and dispatched trucks. Handled all of our secretarial duties as well- i.e. printing, signing, scanning, and filing bills, trip packs, rate sheets, etc. Filled in for the Director of Flatbed & Dispatch when they were out.



C.R. England

• United States
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Regional Driver Manager

  • Mar 2016 - Mar 2017

• OTR Driver Manager

  • Mar 2015 - Mar 2016

• Coverage Dispatch

  • Dec 2014 - Mar 2015

  Managed drivers in all aspects of their day-to-day assignments. Dispatching loads, communicating expectations on each assignment, holding drivers accountable for any mistakes that are made, proactively looking for possible problems and helping to solve them, handling pay, benefits, etc. I have learned to work well under pressure and handle multiple tasks at one time. Demonstrated ability to lead and collaborate with other departments. Learned new operating system AS400 as well as all Office Suite and web based programs in order to manage drivers effectively. Strong communication & computer skills.



Intermountain Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Driver

  • Mar 2007 - Mar 2015

  Transported medical items for hospitals, clinics, and doctors’ offices. Items included: lab specimens, x-rays, medical records, surgical tools, medical equipment, furniture, supplies, etc. Had to carry a Certified Medical CDL. Was also trained to be a Dispatcher, to answer phone calls, assign miscellaneous assignments to meet the needs of the customers, assign Stat loads to available drivers, provide customer service, etc. Transported medical items for hospitals, clinics, and doctors’ offices. Items included: lab specimens, x-rays, medical records, surgical tools, medical equipment, furniture, supplies, etc. Had to carry a Certified Medical CDL. Was also trained to be a Dispatcher, to answer phone calls, assign miscellaneous assignments to meet the needs of the customers, assign Stat loads to available drivers, provide customer service, etc.