Experience

Wisetek

• Ireland
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Team Lead

  • Feb 2023 - Present

• Operator / Shipper / Reverse Logistics

  • Aug 2021 - Feb 2023



University College Cork

• Ireland
• Higher Education
• 700 & Above Employee

• Ethical hacking and threat analysis tutor

  • Jan 2020 - Mar 2020

  Tutored post graduate students in ethical hacking and threat analysis

• Web design tutor

  • Sep 2019 - Mar 2020

  Tutored 4th year BComm students in web design using HTML, CSS & PHP coding for e-Commerce and e-Business solutions



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative - Temp

  • Nov 2011 - Jan 2012

  • 1 of only 2 people to be promoted after a month to the HMD (How’s My Driving) team which required much more ownership of customer’s issues and solving any problem they had. • Dealt with customers regarding orders, product information and account information. • Achieved set targets on phone/email and customers per hour. • 1 of only 2 people to be promoted after a month to the HMD (How’s My Driving) team which required much more ownership of customer’s issues and solving any problem they had. • Dealt with customers regarding orders, product information and account information. • Achieved set targets on phone/email and customers per hour.



hmv Ireland & Xtra-vision Ltd

• Ireland
• Retail
• 1 - 100 Employee

• Manager

  • May 2002 - Jul 2011

  • Originally a part-time position in May 2002 before I was offered a full time position a year later. • Promoted to manager of the store in Youghal in September ’05. • Duties included staff roster, cash lodgements, target tracking for the store and individual targets, competitor checks, stock ordering, delegating duties to other staff members. • Achieved store targets for each quarter in ’07, the only store in the district to do so. • Stepped down from this position to pursue a part time course in computer science in Dublin. I was asked by the then Manager of Retail Operations in Xtravision to transfer to the store in Dungarvan and look after the games department within the store, My duties include serving and dealing with customer inquiries, cashing up the till at night, being responsible for the games department stores. Show less