Clinical Intelligence Analytics Manager

• Sep 2020 - Present

Sr. Education & Programs Manager

• Jan 2018 - Present

Quality Program Coordinator

• Dec 2017 - Sep 2020

The Quality Program Coordinator plays an integral role in the ongoing evaluation and documentation of the impact associated with consultations as well as supporting other Quality Assistance & Performance Improvement (QAPI) projects.• Evaluation of consult impact at the completion of case follow-up• Review of completed consultations for ongoing QAPI audits• Identification and implementation of best practices• Participate in weekly Care Team meetings• Assist Quality Program Manager and Chief Clinical Officer with special projects as needed

Licensed Professional Counselor

• Sep 2018 - Present

Staff Development Manager

• Sep 2010 - Dec 2017

6 years experience Staff Development/ Management/ Education. By utilizing my strengths in office softare programs (Word, PowerPoint, Excel, Outlook, and Adobe Acrobat) I am able too successfully analyze organization problems and tailor training programs specific to meet the training needs. With over 2,000 logged hours training/educating staff I have developed an adept understanding of how to transform raw data into teachable philosophy.Conduct weekly staff development/training courses to maintain a congruent understanding of expectations and compliance based process adjustments/improvements. Educate staff to meet regulatory standards and provide open forum Q & A. Enhance staff performance with policy laden, lecture based courses.

Crisis Manager

• Sep 2010 - Dec 2017

6 years experience Intervention Specialist/ Crisis De-escalation Specialist. Manage crises by utilizing verbal intervention skills and techniques to de-escalate anxious and/or irate individuals. Certified Crisis Prevention Instructor (2,000+ logged hours of staff crisis prevention training), Certified Verbal De-escalation Instructor (500+ logged hours of staff verbal de-escalation training)As Education Program Manager and intervention specialist and I use organizational policy, CMS, JCAHO, & DSHS standards to demonstrate effective care management. Primary goals were to ensure organizational compliance with all local, state and federal regulatory agencies. Additionally, it is the responsibility of the Education Program Manager to steer employees toward adherence of local, state and managed care regulatory guidelines.

Process/ Performance Improvement

• Sep 2010 - Dec 2017

6 years experience Process Improvement/ Special Project Management. Utilizing Statistical Analysis methodologies (Frequency Distribution, Deviation analysis, etc.) I am able to formulate data useful to future productivity. By employing Statistical Process Control (SPC) strategies, I am able to identify, adjust, and then monitor any process adjustments. These processes are useful in a wide range of circumstances including sales, staff development, and marketing.

Quality Improvement Specialist

• Sep 2010 - Dec 2017

6 years experience and acquired proficiency in Quality Control and Quality Improvement. Utilizing Six Sigma (DMAIC) methodologies and Strengths-Weaknesses-Opportunities-Threats (SWOT) analysis models I am able to properly assess situations and make adequate determinations. Managing people requires a heightened level of civility and awareness; strengths that I have made the focal point of my professional development.