Senior Financial Analyst

• Apr 2019 - Present

Operations Manager

• Oct 2016 - Apr 2019

Business and team leader of groups of as many as 60. Responsible for achieving budget goals and production plans. Chosen to lead new A2 Outbound shift that required the creation of training plans and team culture building. Increased productivity 69% over 3 month period through training and performance management. Interviewed and evaluated potential candidates for employment. Duties further included checking for department compliance with company policies and government regulations. Selected as A2-Key Safety POC that included participating in the creation of safety school, training peers, and ensuring the Key is compliant with safety policies. Team has had the fewest safety incidents within the department. Selected as Peak Planning POC for Outbound, which required coordination of action items and strategic plans amongst peers in preparation of our peak season. Gained experienced with Continuous Improvement principles and practices.

Location Manager II

• May 2016 - Oct 2016

Responsible for daily planning and organization of 50 employees and managers. Pulled multiple reports on reservations, cleaning capacity, and returns to set out daily plans to maximize labor. Led and held teams accountable for directives and goals. Coached employees on job performance which resulted in a 33% increase in sales. Gave presentations to executives on the state of our location and our ability to achieve results in key performance indicators. Entrusted with the training and developing location manager trainees.

Location Manager I

• Mar 2016 - May 2016

Managed up to 2000 daily reservations. Mentor to junior and seasoned sales representatives. Identified training needs of sales representatives, provided guidance and direction on customer service and sales techniques. Responsible for managing wait times and generating walk up revenue. Increased walk up transactions YOY for the month of April through contests and training.

Location Manager I

• Aug 2015 - Mar 2016

Managed three different brands (Hertz, Dollar, and Thrifty) at the Tucson International Airport. Responsible for the scheduling, customer relations, body damage, and operational planning and execution. Decreased body damage costs per transaction day by 57% through improved processes and training our return representatives.

Qualified Student Representative

• Jan 2015 - May 2015

Assisted low income clients in resolving a variety tax controversies. This involved conducting client interviews, contacting the IRS, gathering documentation to file Offer in Compromises, and all other necessary administrative procedures. Assisted low income clients in resolving a variety tax controversies. This involved conducting client interviews, contacting the IRS, gathering documentation to file Offer in Compromises, and all other necessary administrative procedures.