Experience

Notion

• United States
• Software Development
• 500 - 600 Employee

• Enterprise Customer Success Manager

  • Apr 2022 - Present

  Dublin, County Dublin, Ireland



DocuSign

• United States
• Software Development
• 700 & Above Employee

• Commercial Customer Success Manager - Benelux & Nordics

  • Aug 2020 - Mar 2022

  Ireland

• Senior Account Manager - Majors Benelux market

  • Aug 2019 - Nov 2021

  County Dublin, Ireland

• Account Manager - UK & Benelux Midmarket

  • Aug 2018 - Aug 2019

  Dublin, Leinster, Ireland



Easynote

• Sweden
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2015 - Jul 2018

  County Dublin, Ireland Easynote is an incumbent to the competitive Project Management tool industry. It is a fully customisable project management tool witha Saas model selling direct to a diverse customer base including small project based teams to large multinationals. I was involved with Easynote from start up on a part time basis to full time on return to Europe. Easynote SEO - I achieved top 3 search results across all key words through a self designed and researched methodology. Digital Marketing - I… Show more Easynote is an incumbent to the competitive Project Management tool industry. It is a fully customisable project management tool witha Saas model selling direct to a diverse customer base including small project based teams to large multinationals. I was involved with Easynote from start up on a part time basis to full time on return to Europe. Easynote SEO - I achieved top 3 search results across all key words through a self designed and researched methodology. Digital Marketing - I created targeted marketing plans across social media channels as well as building a contact list for our email marketing campaigns. PITCH @ Websummit semi finalist: Pitch is a presenting competition at Websummit for funding in startups. I created a full pitch deck with financial projections for entry and pitched as part of 200 other startups. Customer Success Management - I scaled the customer success plan in Easynote from rudimentary customer processing programmes to introduction and rolling out of gainsight. Large customer account management with large client containing 1000+ users including training and subscription retention. Show less



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Store Project Build up / Customer Experience Manager

  • Feb 2013 - Apr 2016

  Brisbane, Australia During my time at IKEA I have progressed from Sales Manager to project manager for the build up of an exciting new IKEA store in North Brisbane. I was involved from store conception, constructions phase/turn key readiness & people and systems management. After the launch I transitioned to manage Customer Relations of Aftersales, Smaland, Trolley Services as well as Shopping Experience & communication. During project build I was responsible for 1. Forecasting & Budgeting 2… Show more During my time at IKEA I have progressed from Sales Manager to project manager for the build up of an exciting new IKEA store in North Brisbane. I was involved from store conception, constructions phase/turn key readiness & people and systems management. After the launch I transitioned to manage Customer Relations of Aftersales, Smaland, Trolley Services as well as Shopping Experience & communication. During project build I was responsible for 1. Forecasting & Budgeting 2. Ordering of materials and fitout 3. Recruitment 4. Training, developing and transitioning AS SEM in IKEA I am concerned with the customer journey from entrance to exit. My role as SEM in IKEA North Lakes started in the project phase of the new store build and progressed to an in store role. I was involved in: 1. Store build planning from customer experience view point 2. Recruit and build a team of 70 people and 4 team leaders 3. Coordinate the co-worker's training alongside store furniture and finishing work 4. Phase co-worker's from project phase to open store running Exchange & Returns, Smaland, Shopping tool services and trolley services. Show less



Hilti Australia

• Australia
• Construction
• 200 - 300 Employee

• Queensland State Hilti Centre Manager

  • Feb 2011 - Feb 2013

  Brisbane Hilti is a swiss multi-national manufacturer and distributor of professional tools, anchors and firestop for the construction industry. My role was Queensland State Retail Manager, overseeing 4 locations (Cairns, Townsville, Gold Coast and Hamilton,). The main parts of my responsibilities are stock management (forecasting deliveries with product & material managers), accounting (financial forecasting, budgeting), marketing (product launches, specials and trade days), recruiting and people… Show more Hilti is a swiss multi-national manufacturer and distributor of professional tools, anchors and firestop for the construction industry. My role was Queensland State Retail Manager, overseeing 4 locations (Cairns, Townsville, Gold Coast and Hamilton,). The main parts of my responsibilities are stock management (forecasting deliveries with product & material managers), accounting (financial forecasting, budgeting), marketing (product launches, specials and trade days), recruiting and people management. I was also involved in concept creation of new retail outlets for all major population centres in Australia. Show less



2wheels Cycles

• Director & Retail Manager

  • Mar 2008 - Nov 2011

  Dublin On completing university and having spent a year abroad on a touring cycle, I opened a bicycle shop in Dublin. Over the course of 4 years, I ran and managed all areas including systems, sales, marketing and customer service. During this time, a second branch was opened in a different location. Through this experience, I have gained insight into every aspect of business on a micro level. I have learnt the key levers and relationship of costs and revenues on profitability as well as dealt with… Show more On completing university and having spent a year abroad on a touring cycle, I opened a bicycle shop in Dublin. Over the course of 4 years, I ran and managed all areas including systems, sales, marketing and customer service. During this time, a second branch was opened in a different location. Through this experience, I have gained insight into every aspect of business on a micro level. I have learnt the key levers and relationship of costs and revenues on profitability as well as dealt with the complexities involved in recruiting, training and motivating a team from the bottom up. Show less



Give2Go

• Ireland
• Events Services

• Founder

  • Jun 2010 - Sep 2011

  Dublin Give2go is an event company set up to plan, organise and run events for both corporate clients and organically created events. It also specialises in providing an online fundraising service for these events. The company had its roots in cycle events to complement the retail business and over the years, my former business partner and I have set up 8 separate successful events that run on a yearly basis with a high turnout. My role consisted of administrative and organisational duties as well as… Show more Give2go is an event company set up to plan, organise and run events for both corporate clients and organically created events. It also specialises in providing an online fundraising service for these events. The company had its roots in cycle events to complement the retail business and over the years, my former business partner and I have set up 8 separate successful events that run on a yearly basis with a high turnout. My role consisted of administrative and organisational duties as well as client relationship and marketing. Show less