Experience

Chesapeake Bank

• United States
• Banking
• 100 - 200 Employee

• Regional Branch Manager-Assistant Vice President

  • May 2022 - Present

  Richmond, Virginia, United States Promoted to oversee all operations for 5 branches in the Richmond region. Lead a team of 9 direct and 2 indirect reports in execution of sales and service goals. Provide planning and directing of all branch functions ensuring compliance, operational, and customer service excellence. 🔑 Grew region deposits more than 5% YoY totaling $119M+ 🔑 Achieved mystery shop score over 95% over the first year of stepping into role as Regional Branch Manager. Having the top two branches in… Show more Promoted to oversee all operations for 5 branches in the Richmond region. Lead a team of 9 direct and 2 indirect reports in execution of sales and service goals. Provide planning and directing of all branch functions ensuring compliance, operational, and customer service excellence. 🔑 Grew region deposits more than 5% YoY totaling $119M+ 🔑 Achieved mystery shop score over 95% over the first year of stepping into role as Regional Branch Manager. Having the top two branches in the organization.

• Branch Manager-Assistant Vice President

  • Oct 2021 - May 2022

  Richmond, Virginia, United States Oversee all branch operations and leads a team of in execution of sales and service goals. Lead planning and directing of all branch functions ensuring compliance, operational, and customer service excellence. Manage branch safety, security, protects against criminal or fraudulent activity, risk or exposure and performs regular audit activities. 🔑 Outperformed 2021 deposits goal by 10%, ending the year at $67M 🔑 Raised mystery shop score from 79% to 94% in first quarter of 2022… Show more Oversee all branch operations and leads a team of in execution of sales and service goals. Lead planning and directing of all branch functions ensuring compliance, operational, and customer service excellence. Manage branch safety, security, protects against criminal or fraudulent activity, risk or exposure and performs regular audit activities. 🔑 Outperformed 2021 deposits goal by 10%, ending the year at $67M 🔑 Raised mystery shop score from 79% to 94% in first quarter of 2022 as Branch Manager



Argent Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Branch Manager

  • 2018 - 2021

  Chester, Virginia, United States Chartered to lead 6-10 Financial Services Specialists, Assistant Managers, and Financial Services Associates in driving growth, spearheading risk management efforts, and enhance the member experience across two (2) branches and four (4) floaters 🔑 First leader to ever achieve branch goals at the Staple Mill location ✔ 2019 – Achieved $1.46M vs. $1.35M goal ✔ 2018 – Achieved $676K vs. $500K goal, turning a profit in just 6-months (July – December) 🔑 Generated >$10M in… Show more Chartered to lead 6-10 Financial Services Specialists, Assistant Managers, and Financial Services Associates in driving growth, spearheading risk management efforts, and enhance the member experience across two (2) branches and four (4) floaters 🔑 First leader to ever achieve branch goals at the Staple Mill location ✔ 2019 – Achieved $1.46M vs. $1.35M goal ✔ 2018 – Achieved $676K vs. $500K goal, turning a profit in just 6-months (July – December) 🔑 Generated >$10M in certificates in 18-months by marketing CDs to non-members 🔑 Saved 5-10-minutes per member (280 FTE hours/month) by streamlining applicant intake process 🔑 Reduced complaint resolutions from 5-days to <48-hours, achieving a 70-80% success rate, through the implementation of new policies with an aggressive procedure to address complaints in a timely manner 🔑 Gained a unanimous buy-in of leadership for new process implementation in persuasive presentation to the CEO, CFO, VP of Operations, and Quality Control Manager, resulting in a 100% adoption across the credit union 🔑 Integrated call campaign to inform members of overdrafts which led to a 10% drop in charge-offs in the first 90-days and >15% YoY thereafter 🔑 Mitigated >$200K in losses through member fraud protections 🔑 Promoted two (2) tellers (FSAs) to Desk Representatives (FSS) with new professional development and advancement program Show less



Woodforest National Bank

• United States
• Banking
• 700 & Above Employee

• Branch Manager

  • 2009 - 2017

  Richmond, Virginia Area Promoted to drive expansion and instill company culture across 10-locations. Managed 4-6 leaders which included recruiting, hiring, training, and empowering ownership for day-to-day operations. Opened new location and established risk management controls. 🔑 Achieved branch metrics for 20 consecutive months and every year since 2010 ✔ 2017 – 99.91% CTP vs. 99.75% goal & 142% profit goal attainment ✔ 2016 – 99.81% CTP vs. 99.75% goal & 129%+ profit goal attainment ✔ 2015 –… Show more Promoted to drive expansion and instill company culture across 10-locations. Managed 4-6 leaders which included recruiting, hiring, training, and empowering ownership for day-to-day operations. Opened new location and established risk management controls. 🔑 Achieved branch metrics for 20 consecutive months and every year since 2010 ✔ 2017 – 99.91% CTP vs. 99.75% goal & 142% profit goal attainment ✔ 2016 – 99.81% CTP vs. 99.75% goal & 129%+ profit goal attainment ✔ 2015 – 99.61% CTP vs. 99.50% goal & 125% profit goal attainment 🔑 Led State of Virginia in opening business accounts between 2014-2016 🔑 Reduced employee turnover to 8% from 50% with effective hiring and leadership practices 🔑 Launched Brook Road location successfully, achieving profitability in just 6-months vs. 13-month average ✔ Delivered a 1.7% fee refund percentage vs. 3-5% goal ✔ Captured a 133% goal attainment for account acquisitions 🔑 Structured and introduced sales process for the Central Virginia market that was adopted and remains in place today 🔑 Cut complaint resolution time from 3-5-days to 24-48-hours 🔑 Slashed charge-offs by >20% vs. 10% YoY branch standard, saving $100K YoY 🔑 Set new standards for new accounts by consistently raising the bar and achieving a greater than 10% YoY growth 🔑 Instituted employee development plan which resulted in three (3) promotions and a consistent succession plan to ensure the health and stability of the workforce while also improving culture 🔑 Introduced call campaigns to the central region, capturing $17K in new revenues in the 1st-year 🔑 Uncovered $47K in annual savings on Merchant Services Chargebacks through the implementation of a risk mechanism 🔑 Increased audit grade for the region from 68 (failing) to 81 (passing) as Auditor for the region

• Assistant Branch Manager

  • 2007 - 2009

  Richmond, Virginia, United States Managed 5 retail bankers and oversaw day-to-day operations including recruiting, hiring, training, and empowering ownership for branch goals. 🔑 Led Sheila Lane location to the highest profitability in the state 2X (2008 & 2009)



Bank of America

• United States
• Banking
• 700 & Above Employee

• Migration Account Specialist

  • 2006 - 2007

  Richmond, Virginia, United States Key player in transitioning MBNA and Fleet Bank customers to Bank of America throughout multiple mergers and acquisitions. 🔑 Increased shareholder value by deepening customer relationships and assisted customers with products to assist their various needs 🔑 Resolved customer service issues before escalation to upper-management 🔑 Obtained basic banking knowledge regarding DDA accounts, CDs, personal and commercial loans, and Lines of Credit

• Customer Service Representative

  • 2004 - 2006

  Richmond, Virginia, United States