Kevin Hawk
Administrative Coordinator at The MetroHealth System (Cleveland, OH)- Claim this Profile
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Bio
Credentials
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ServSafe Level II Food Safety Manager Certification
Cuyahoga Community CollegeJan, 2019- Oct, 2024 -
Occupational Safety and Health Administration
US DEPARTMENT OF LABOR OSHAJan, 2017- Oct, 2024 -
CITI Health Information Privacy and Security (HIPS) for Clinical Investigators
CITI ProgramMay, 2022- Oct, 2024 -
Group 2 Social and Behavioral Research Faculty, Staff, and Students
CITI ProgramMay, 2022- Oct, 2024
Experience
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The MetroHealth System (Cleveland, OH)
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United States
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Hospitals and Health Care
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700 & Above Employee
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Administrative Coordinator
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Apr 2022 - Present
Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues; organizes and facilitates meetings, conferences, and other special events, as required.Gathers, enters, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office.Monitors and coordinates accounting activities as appropriate, and prepares internal reports for management; participates in budget planning and management, as required.Assists with project development and planning to ensure more efficient service and organization of the office.Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate.Assists in the coordination, supervision, and completion of special projects as appropriate.Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.May supervise personnel which may include recommendations for hiring, performance evaluation, training, work allocation, and problem resolution.Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
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Team Lead Supervisor
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Apr 2020 - Apr 2022
As a subject matter expert on call management, MetroHealth Practices, and other key capabilities for team members, mentor and advise Referral Office Liaisons. Assist with monitoring and maintaining call center metrics. Run daily reports on productivity for upper management. Assist in the continued development and training of new employees in regards to work flow and education. Performed dental coding for oral surgery. Alongside, with prior authorization service for patient coverage determination. Communicated problem solving workflows for approvals and denials of predetermination on oral surgery claims. Advocate for patient services and experience on behalf of The MetroHealth System. Created and provided problem solving training materal department wide. Directly supported Operational manager and Center director of General Surgery service line at the MH System. Performed functions to minimize department default.
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Referral office liaison
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Apr 2018 - Apr 2020
- Manage, schedule and process patient appointments for MetroHealth doctors and nurses.- Communicates with physicians, staff, insurance companies, pharmacies and other departments.- Capture complete demographic, insurance and guarantor information contact with patient to assure accuracy of information.- Accurately process refill requests from patients and pharmacies to be filledwithin 72-hour timeframe. Applies critical thinking to escalate Buzz Word calls to team nurses for triage and medical advice.- Apply first call resolution techniques in a professional manner to assure all questions or inquiries are addressed.- Demonstrates positive customer relationship skills with all telephone encounters.- Provided phone shadowing and new employee training.- Assisted the referral line with calls and scheduling.- Chosen to work on special projects (CRM reports).
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Case Western Reserve University School of Medicine
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United States
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Higher Education
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700 & Above Employee
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Research Affiliate
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Apr 2022 - Present
Optimal Interventions for African Americans with Obstructive Sleep ApneaThe purpose of this study is to identify and pilot test novel interventions to improve outcomes for African Americans with obstructive sleep apnea. Phase 1 will identify barriers and facilitators to continuous positive airway pressure (CPAP) use, the most effective treatment available for people with obstructive sleep apnea. Phase 2 will pilot test interventions to improve CPAP adherence and patient sleep quality. Optimal Interventions for African Americans with Obstructive Sleep ApneaThe purpose of this study is to identify and pilot test novel interventions to improve outcomes for African Americans with obstructive sleep apnea. Phase 1 will identify barriers and facilitators to continuous positive airway pressure (CPAP) use, the most effective treatment available for people with obstructive sleep apnea. Phase 2 will pilot test interventions to improve CPAP adherence and patient sleep quality.
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Tradesmen International
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United States
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Staffing and Recruiting
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700 & Above Employee
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Administrative Specialist
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Jan 2013 - Apr 2018
-Coordinating the placement and management of 500+ skilled craftsmen throughout the country-Writing/placing advertisements on internet job boards-Managing various job board accounts and databases-Screening applications/resumes and conducting phone interviews-Processing new hire paperwork and current employee paperwork-Maintaining solid working relationships with skilled craftsmen employees-Working closely with sales representatives and 100+ local offices on a daily basis-Working closely with clientele on a daily basisEnsured field employees are OSHA10 compliance. With proper PPE while on and off job safe.
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Area General Manager
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Jul 2009 - Oct 2013
Provide fast clean friendly customer service, resolve customer disputesOpening new accounts and balance a cash drawer nightly and accuratelyHiring new employees, trained on company policies rules and regulationsCounting InventoryResponsible for over all shifts, safe countsCorresponded between 2 difference stores, weekly store runsAccount sheets up to date; Strong critical thinking and problem solving skills.Capable of communicating and expressing ideas clearly and concisely, in both written and oral formats.Keep a level head at all times, continuously professional manner.High level of organizational planning, teamwork, analytical reasoning skills.
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Education
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2020 - 2023
Cuyahoga Community College
Associate's degree, Business/Managerial Economics
Community
