Experience

Sedgwick Repair Solutions

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Officer

  • Jul 2022 - Present



COPS Monitoring

• United States
• Security and Investigations
• 100 - 200 Employee

• Operations

  • Aug 2018 - Jan 2022

  In this role, I handled multiple inbound and outboard phone calls in regards to the monitoring of subscriber’s alarm systems following strict company protocol, and providing excellent customer service. I was responsible to train new employees regularly. I was authorized to fill in for the manager’s vacation, lunch, meetings, etc. During this role, I received multiple Chairman’s Awards for Excellence for which I was recognized every year of my employment. In this role, I handled multiple inbound and outboard phone calls in regards to the monitoring of subscriber’s alarm systems following strict company protocol, and providing excellent customer service. I was responsible to train new employees regularly. I was authorized to fill in for the manager’s vacation, lunch, meetings, etc. During this role, I received multiple Chairman’s Awards for Excellence for which I was recognized every year of my employment.



AutoZone

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Associate

  • Jun 2019 - Nov 2019

  This was a part-time role I worked in the evenings concurrent with the above position. I was responsible for selling automotive repair products and signing customers up for warranties. I answered general automotive repair questions. I performed light maintenance on customer’s vehicles such as replacing car batteries, changing light bulbs, and windshield wipers. I was responsible for disposing of used batteries and oil adhering to company environmental policies. This was a part-time role I worked in the evenings concurrent with the above position. I was responsible for selling automotive repair products and signing customers up for warranties. I answered general automotive repair questions. I performed light maintenance on customer’s vehicles such as replacing car batteries, changing light bulbs, and windshield wipers. I was responsible for disposing of used batteries and oil adhering to company environmental policies.



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jan 2017 - Aug 2018

  This was an inbound call center role in which I provided technical support for customers with Verizon Wireless cell phones. Responsible for resolving calls in a timely manner following procedures and metrics set by the company for optimal call handling. This was an inbound call center role in which I provided technical support for customers with Verizon Wireless cell phones. Responsible for resolving calls in a timely manner following procedures and metrics set by the company for optimal call handling.