Experience

Kamana Lakehouse

• New Zealand
• Hospitality
• 1 - 100 Employee

• Food And Beverage Attendant

  • Mar 2023 - Present

  . In the absence of my superiors, conducts shift briefings to ensure hotel activities and operational requirements are known. . Job Coaching for new staff and guide them all throughout the process. (SOP, POS, Company Policy). . Supervise cash handling and banking procedure. . Prepare daily banking and cash flow reports. . Upselling techniques to gain more profit will be benefited by the company. . Helping the company to gain good reviews and recommendations to all the guests thru the social media channels. (TripAdvisor, Booking.com) . In-Charge of events set-ups and handling meetings and conference. Show less



InterContinental Dubai Festival City

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Food and Beverage Captain

  • Dec 2021 - Present

   Provide top-notch service to ensure that meeting the expectations of the guest and make a memorable dining experience. And focus into details (Menu, Service, Operations).  Lead the team and delegating task to my fellow colleagues to have a smooth flow of operation.  Helping the company to boost the popularity in social media flatforms by having a good recommendations/review.  Look after the outlet in the absence of my superiors, and guiding my colleagues during the busy operations.  Tactfully handle guests complain to ensure resolutions are provided and not to escalate into problem.  Knowing guests’ preferences and anticipate what they want and giving them highly recommended food, drinks, and desserts that they will satisfy their dining experience Show less



InterContinental Hotels at Dubai Festival City

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Food and Beverage Captain

  • Sep 2018 - Nov 2021

   Supervise restaurant operations and take active role in job-coaching of colleagues and new staff  Greet patrons, present menus, give suggestions and answer questions regarding food and beverages and inform them of ongoing promotions  Supervise outlet service.  Supervise the maintenance of service equipment.  Take orders and relay to kitchen and bar staff which stocks are available and running out to avoid delayed orders and other problems.  Ensure diners receive high-quality service as per the brand standard of the company. Show less



Manoushe Street

• Food and Beverage Services
• 1 - 100 Employee

• Waiter/Cashier

  • Mar 2017 - Aug 2018

   Greet and assist the customers to their tables  Present the menu and give them options by introducing the items  Upsell to help the company gain more profit  Ensure guests satisfaction with food and dining experience  Check or inventory all the items that need to be ordered for the next operation  Ensure tally of closing reports  Prepare the mise en place to ensure readiness for operation.  Greet and assist the customers to their tables  Present the menu and give them options by introducing the items  Upsell to help the company gain more profit  Ensure guests satisfaction with food and dining experience  Check or inventory all the items that need to be ordered for the next operation  Ensure tally of closing reports  Prepare the mise en place to ensure readiness for operation.



Mehdi Commercial Enterpises LLC.

• Muscat, Masqaţ, Oman

• Customer Service Assistant

  • Mar 2015 - Apr 2017

   Prepare and arrange for display freshly baked breads  Check C store if it is organized and check the expiration of each item  Receive deliveries and check the quality of the items guided by the First In - First Out (FIFO) policy  Make on-the-spot fresh sandwiches and entertain customers’ requests  Prepare and arrange for display freshly baked breads  Check C store if it is organized and check the expiration of each item  Receive deliveries and check the quality of the items guided by the First In - First Out (FIFO) policy  Make on-the-spot fresh sandwiches and entertain customers’ requests



padis point restaurant and bar

• Philippines

• Food Server

  • Mar 2014 - Jun 2014

   Greet and escort the customers to their tables.  Present the menu and provide detail information when asked (e.g Allergens, about portions, and ingredients.)  Inform the guest on the ongoing promotions and the dish of the day.  Prepares tables set up, cutleries and glasses.  Upsell items, to have more revenue.  Communicate order details in the kitchen especially when there is special request.  Serve food and drinks orders.  Deliver checks and collect the payment.  Making sure the restaurant is always clean before and after the operations.  Provide excellent service to the customer. Show less