Experience

Mercantile Bank

• Financial Services
• 200 - 300 Employee

• Head Card Operations

  • Dec 2009 - Present

  Responsibilities Include : • Assist the Head: Card Division and Account Executive: Alliance Partners with the design and implementation of an effective strategy for Card Division. • Assist the Head: Card Division and Account Executive: Alliance Partners with the design of product offerings and solutions to meet the needs of the Alliance Partners. • Manage and control the staff (13 staff), processes, the embossing environment, New Business and financial processes and procedures effectively and efficiently on an ongoing basis. • Optimise the usage of technology and effective business processes, thereby ensuring consistent delivery of superior cardholder services to Alliance Partners and MBL cardholders. • Manage the fulfil distribution processes of cards for MBL and Alliance Partners. • Manage all risk associated with Card Operations by putting effective controls in place and an ongoing review thereof. • Act as relief for Head: Card Division and Account Executive: Alliance Partners in their absence. Show less



First National Bank of South Africa

• Product Head Medium Corporate Products - Commercial

  • Jul 2008 - Nov 2009

  Responsibilities Include : • Operate, manage and develop own products within the context of and in line with Commercial Banking segment strategies and requirements. • Party to all centralised and exceptional pricing decisions affecting own products • Party to sign-off of all initiatives that impact on or affect own products • Accountable for decisions affecting own product portfolio and to motivate, justify and present any objections. • Provide an operational design framework in which products are to be sold, serviced, and supported. • Ensure that product rules, policies and guidelines are given to or made available to all staff and business units that sell, service and support the product. • Ensure that own products get sufficient ‘shelf space’ in advertising and other external promotions. • Ensure that there is sufficient below-the-line promotional material and/or customer communications to support seal and retention of own products. • Party to negotiation and sign off of all SLA activities and transfer pricing concerning own product portfolio. • Party to sign off of any communication that is directed to own account base concerning or relating even indirectly to own products. Achievements • Business Project Manager for DFM (Direct Fund manager) • Launch of AIMS (Account Inactivity Management System) Show less