Experience

Combat Waffle Studios Inc

• United States
• Computer Games
• 1 - 100 Employee

• Esports Commentator

  • Jan 2023 - Present

  Esports announcer and host of the Ghosts of Tabor game launch event. Interviewed leading content creators in the AR/VR space as well as hosted a live Q&A with VR devs, engineers, peers, and game creators. Now a top grossing game in the VR genre. Esports announcer and host of the Ghosts of Tabor game launch event. Interviewed leading content creators in the AR/VR space as well as hosted a live Q&A with VR devs, engineers, peers, and game creators. Now a top grossing game in the VR genre.



Rollins, Inc.

• United States
• Consumer Services
• 700 & Above Employee

• Tier 2 Support Analyst

  • Apr 2019 - Present

  As a support analyst at Rollins Inc, I am responsible for quickly and effectively resolving issues faced by our employees, from executives to technicians. Utilizing my expertise with a range of systems, including CISCO, O365, Avaya, Windows, JDE, and various applications, I work to ensure that our workforce can operate at maximum efficiency. I also provide support to our Tier 1 helpdesk analysts, ensuring that any problems that arise are swiftly and clearly addressed. With my diverse technical knowledge and dedication to excellent service, I am an invaluable asset to our team. Show less



AWE

• Events Services
• 1 - 100 Employee

• Esports Commentator

  • May 2022 - May 2022

  Provided live analytics discussions and future developments of Esports in the AR/VR market to industry leaders Unreal, Unity, Qualcomm and more live for more than 40,000 attendees. Provided live analytics discussions and future developments of Esports in the AR/VR market to industry leaders Unreal, Unity, Qualcomm and more live for more than 40,000 attendees.



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad

  • Jan 2019 - Apr 2019

  As a customer-facing desktop support specialist, I was responsible for troubleshooting and resolving a wide range of issues for our clients. This included providing in-depth analysis on malware, viruses, and customer concerns, as well as acting as a liaison to Tier 2 desktop support for hardware changes and supporting remote clients. In addition to my technical expertise, I also offered personalized training sessions to customers on a range of topics, from printers to cell phones. With my ability to troubleshoot complex problems and effectively communicate with clients, I was able to provide exceptional support and ensure the satisfaction of our customers. Show less



Curbstone Corporation

• Dallas

• Desktop Support Analyst

  • Jun 2018 - Nov 2018

  As part of a small, specialized team, I had the opportunity to provide PCI-related desktop support to a wide range of Fortune 500 companies. Utilizing my expertise with systems such as Fortinet, OS/400, RPG-based apps, and POS devices, I was able to effectively manage and maintain the technical infrastructure of these organizations. Working with a talented team and collaborating with some of the most successful companies in the world, I was able to make a significant impact in my role and contribute to the success of our clients. Show less



CarMax

• United States
• Retail
• 700 & Above Employee

• Support Specialist II

  • Aug 2017 - Jul 2018

  As a solution-focused financing problem solver, I had the opportunity to devise creative approaches for supporting customers goals and addressing customer concerns. I gained invaluable expertise in delivering customer financials with efficiency and clarity to help drive success for the organization. As a solution-focused financing problem solver, I had the opportunity to devise creative approaches for supporting customers goals and addressing customer concerns. I gained invaluable expertise in delivering customer financials with efficiency and clarity to help drive success for the organization.



Best Buy

• Retail
• 700 & Above Employee

• IoT Consultant

  • Sep 2016 - Feb 2017

  Provided in depth explanations for customers who were interested in IoT and creating smart environments. Supported high profile clients such as Alfonso Ribiero with unique and custom setups to their specifications. Provided in depth explanations for customers who were interested in IoT and creating smart environments. Supported high profile clients such as Alfonso Ribiero with unique and custom setups to their specifications.



Actor Training in LA

• North Hollywood

• Business Administrator

  • Sep 2014 - Jul 2016

  Coached staff and customers on the products provided in both a classroom setting as well as on an individualized level. Created unique graphic designs for flyers and advertisements and liaisoned business information and payments to and from clients Coached staff and customers on the products provided in both a classroom setting as well as on an individualized level. Created unique graphic designs for flyers and advertisements and liaisoned business information and payments to and from clients



Ultimate Talent Group

• Sherman Oaks

• Administrative Assistant

  • Jun 2013 - Jan 2016

  Marketing and promoting of enrolled clients' portfolios to high profile business partners. Arranged meetings and provided company information to and from potential clients. Marketing and promoting of enrolled clients' portfolios to high profile business partners. Arranged meetings and provided company information to and from potential clients.