Kevin Gleave

Dispute Resolution Coach at Ombudsman Services
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Skills

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Bio

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Credentials

  • Coaching Skills for Leaders and Managers
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Coaching and Developing Employees
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Leading with Emotional Intelligence
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Leading without Formal Authority
    LinkedIn
    Dec, 2019
    - Oct, 2024
  • Time Management Tips: Scheduling
    LinkedIn
    Nov, 2019
    - Oct, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    Oct, 2019
    - Oct, 2024
  • LinkedIn Learning Highlights: Finding a Job and Managing Your Career
    LinkedIn
    Oct, 2019
    - Oct, 2024
  • Transitioning from Manager to Leader
    LinkedIn
    Oct, 2019
    - Oct, 2024
  • A Toolkit for Giving and Receiving Better Feedback
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Jul, 2019
    - Oct, 2024

Experience

  • Ombudsman Services
    • United Kingdom
    • Non-profit Organizations
    • 200 - 300 Employee
    • Dispute Resolution Coach
      • Feb 2021 - Present

    • Energy Sector Expert
      • Feb 2016 - Feb 2021

      Energy Sector Expert within the Ombudsman Team

    • Senior Quality Assurance Officer
      • Jun 2014 - Feb 2016

    • Investigation Officer
      • Jan 2011 - Jun 2014

    • Enquiry Manager
      • Feb 2008 - Jan 2011

  • O2 (Telefónica UK)
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Team Manager
      • Feb 2003 - Jan 2008

      As a Team Manager I was responsible for 15 Customer Service Advisors. My role was to manage the performance of the team to ensure that the KPI's set by the business were achieved. As a Team Manager I was responsible for 15 Customer Service Advisors. My role was to manage the performance of the team to ensure that the KPI's set by the business were achieved.

Education

  • Queen Margaret University
    Ombudsman Complaint Handling
    2016 - 2018

Community

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