Experience

Retail Manager Solutions Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Engineer / QA Team / Helpdesk team

  • Mar 2009 - Present

  Configuring, installing EPOS equipment into high street retail brands.Part of the QA team testing the RMS software for the muliple clients that we deal with. Testing any new builds, bug fixes or change request to try and make sure they reach the client in a good working orderPart of the helpdesk team monitoring calls for the RMS software that come in to the company. We are a first fix part of the process to solve the more simple problems with the SQL databases and services and to assist the development team with any additional information required to fix the isssues that can't be solved by ourselves.Have an involvement in looking after the companies cloud email service as well as the antivirus and backups.Provide hardware and software support for the 25 or so users within the premises.



Triangle Computer Services

• Customer Engineer

  • Mar 2004 - Feb 2009

  Configuring and installing EPOS solutions for various companies using different brands of equipment.Lead engineer for rollouts, involved in the imaging process script writing and installation process documents.Helping to support the (somewhat temperamental) internal systems. Visiting clients sites to provide day to day desktop support and projects like laptop imaging, specific configuring and roll out.Qualified IBM warranty and service engineer for laptops and desktops. Towards the end of Triangle we also had permission to perform warranty on IBM EPOS equipment