Salesforce Consultant

• Jan 2022 - Present

Business Process/Salesforce Consultant

• Sep 2020 - Present

I help Small Businesses achieve clarity so they know what levers in their business they need to pull in order to meet their objectives through a Diversity, Equity, and Inclusion lens. With 20 years of B2B sales and consulting experience, I work with business owners to gain clarity on setting process and implementation. I provide process mapping, instructional design, and training facilitation, and am a Salesforce Certified Admin, providing Salesforce admin and development services. I help Small Businesses achieve clarity so they know what levers in their business they need to pull in order to meet their objectives through a Diversity, Equity, and Inclusion lens. With 20 years of B2B sales and consulting experience, I work with business owners to gain clarity on setting process and implementation. I provide process mapping, instructional design, and training facilitation, and am a Salesforce Certified Admin, providing Salesforce admin and development services.

Self Employed

• Aug 2020 - Present

I am a certified Salesforce admin, and that is a laurel on which I will not rest! There are so many ways that Salesforce can make life better for organizations, and I want to know more about them! You can see my profile at https://trailblazer.me/id/kfrench9. I am a certified Salesforce admin, and that is a laurel on which I will not rest! There are so many ways that Salesforce can make life better for organizations, and I want to know more about them! You can see my profile at https://trailblazer.me/id/kfrench9.

Owner/Producer

• Apr 2010 - Present

I write and record royalty free music for use in video, YouTube, movie, and and any other instance where someone may need music to accompany their content. Additionally, I mix and produce music for other artists from my home studio. The 4" Screwdio is the conduit through which the music flows. It is the modest little studio that was built with brotherly love, sweat, and beer by 2 very good friends and me, and the moniker refers to the remarkably long fastening hardware used to complete the renovations - nothing else. I am available for contracted work as well, so if you have a project with specific music needs, just PM me! Show less

Sr. Salesforce Administrator

• Dec 2020 - Dec 2021

Sr. Manager Process Excellence Skilled Trades

• May 2019 - Apr 2020

Liaised between the field, corporate leadership, and developers to influence continuous operationalprocess and CRM/ATS improvement, increased adoption, and operational productivity.• Analyzed branch data and discovery from field advisory board (FAB) to redesign the hiring process for field associates, improving recruiter efficiency by 50% and bringing new hire compliance to 98%• Delivered full rollout of 360SMS to 250+ staff, reducing cost by 20% and increasing customer and field worker engagement by +75% Show less

Sr. Skilled Trades Field Operations Training Manager

• Jul 2018 - Apr 2019

Served as subject matter expert, advisor and influencer for implementation and adoption ofBullhorn/Talent Rover product on the Salesforce platform.• Delivered demos/presentations to leadership, and live training sessions to field users to prepare the org for go-live• Cultivated cross functional partner relationships will all internal and external executive, technical, and user stakeholders, providing roadmap clarity to all groups• Oversaw User acceptance testing (UAT) for Bullhorn product Show less

Director Of Construction

• Oct 2016 - Jul 2018

Distinguish, maturate, and discipline the organization on skilled trades staffing processes in newlyre-org/multi-brand consolidated business environment.​ • Constructed and documented standardized processes within the sales, ops, and recruiting disciplines for the skilled trades specialty service offering, establishing internal and external differentiation

Market Manager

• Oct 2014 - Oct 2016

Oversaw 3 Labor Ready and one CLP branch with a combined revenue of $14M and staff of 15. Lead and managed the operations, recruiting, and sales strategies with a focus on workforce and customer attraction and retention.• Consistently delivered year end revenue results above expectations, resulting in multiple annualrecognition awards for branch staff and personally• Conducted regular performance reviews and 1:1 support discussions with direct reports• Maintained staff retention level in top 10% of company Show less

Branch Manager

• Oct 2003 - Oct 2014

Managed two CLP branches, specializing in construction and skilled trades staffing with an annual revenue up to $13M and staff up to 6. Directed the recruiting, operations, and sales strategies. • Merged two branches and staff into one centralized location, capable of servicing the combined service area, resulting in a cost reduction of 50% and an operational efficiency increase of 50%+ • Established specialized roles (recruiting and operations) and associated benchmarks for the combined staff resulting in a 10% increase in forecast accuracy, and an immeasurable level of role clarity for the team • Recruited for and serviced the largest ground mount solar installation project at the time; 250+ craftspeople over appx 2.5 years, while still managing and growing business outside of this project by focusing on commercial and residential solar customers and workforce, leading to record breaking annual branch revenue results of over $10M • Consistently met or exceeded annual revenue budget, garnering multiple performance awards for staff and personally Show less