Experience

Rugby Borough Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Environmental Protection Officer

  • May 2018 - Present

  An Environmental Protection Officer working specifically within Housing Enforcement in the Private Rented Housing Sector. Using the Housing act to ensure landlords comply to their obligations and understanding housing legislation, where necessary enforcing using Hazards Awareness Notices/ Improvement Notices and including charges and generating income to the Council through enforcement. Using HHSRS to identify the 29 hazards and working with landlords, agents and contractors to ensure works are completed within time frame and if necessary to issue enforcement to make occupants safe within homes.Working closely with departments within Council whilst Partnering/Networking with local agencies, providing Home Office immigration & Ukraine Inspections to properties prior to occupation. Working along side police to investigative ASB and if required applying to the courts for the execution of warrants. Working alongside Warwickshire Fire Service using LACORS relating to Fire Regs.Leading officer on the licensing of HMO's (House of Multiple Occupations) and ensuring landlords comply to recent legislation changes and providing guidance relating to Housing Acts and tenancies etc, managing these properties with landlords and managing agents to carrying out annual/housing inspections for the period of the 5 year licence to ensure landlords continue to comply to HMO management regs.Working within a Team Environment providing housing training to other staff members and working closely to resolve concerns/complaints including ASB related nuisances.Providing a Housing Charter for landlords and managing agents. Ensuring awareness of their obligations and responsibilities to their tenants i.e fire safety, gas and electric safety within homes and hmo's. Making this information available to the general public by partnering and networking with the local agencies i.e CAB, HOPE4, P3, Probation Service, community HUB's and housing charities, shelter etc.. Show less

• Customer Service Advisor

  • Jul 2016 - May 2018

  Working with customer requests and linked with all departments within Rugby Borough Council to resolve Council enquiries and payments etc etc



Warwickshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Senior Library Assistant/Supervisor

  • Apr 2004 - Jul 2016

  My role of a Senior Library Assistant consists of providing excellent customer service and managing staff and services of the biggest library in Warwickshire (7 days a week) where footfall can climb to 14000 a week. Services provided... My duties include meeting and engaging with customers and providing excellent customer service and building rapport. I deliver services to children and families in the form of storytelling and singing nursery rhymes 3-4 times a week of numbers up to 150 people. Delivering services to schools and providing information. Event planning and activities for families and adults. Summer Reading Challenge, Heritage & Culture Events, Poetry Events, Local Authors. Early Literacy, Lifelong Learning, and Cultural programs and classes. Meeting, greeting and assisting customers with email, scanning, faxing, whilst managing a computer suite of up to 40 computers. I provide assistance for customers with a broad range of customer enquiries and set up and manage stock and set up local reading groups and using the local community information database. I provide assistance for researching family history and research projects within Warwickshire towns and their history. Staff management... I manage a team of seven staff members, but will manage staff of other teams throughout a day to day shift of up to 15 staff members a day. Whilst working closely with other managers with the division. I set timetabling tasks and duties for staff each day to deliver services for customers in the community. I Provide 1-2-1's and appraisals to help my team reach their goals and arrange courses for staff development and training throughout the county where needed. Show less