Experience

Labster

• Denmark
• E-Learning Providers
• 100 - 200 Employee

• Customer Success Manager

  • May 2022 - Present



Bank of America

• United States
• Banking
• 700 & Above Employee

• Advanced Client Solutions Specialist

  • Mar 2020 - May 2022

  Interacting with clients over the phone, while leveraging multiple computer based systems, to uncover and understand clients known and unknown needs and finding solutions to their financial goals. Responsible for sales, operations, quality and client experience goals, in a collaborative environment with a team of professional preferred sales agents and managers. Interacting with clients over the phone, while leveraging multiple computer based systems, to uncover and understand clients known and unknown needs and finding solutions to their financial goals. Responsible for sales, operations, quality and client experience goals, in a collaborative environment with a team of professional preferred sales agents and managers.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2018 - Mar 2020

  Guided customers by advising, selling, and setting up their new products. Discovered customers needs through probing conversations to provide the right solutions for them. Guided customers by advising, selling, and setting up their new products. Discovered customers needs through probing conversations to provide the right solutions for them.



HOME, Inc.

• Boston, Massachusetts

• Media Lab Coordinator

  • Sep 2009 - Aug 2017

  Teaching video production skills to high schools students in the Boston area. Creating and executive producing magazine style tv shows aired throughout Boston public access channels. Teaching video production skills to high schools students in the Boston area. Creating and executive producing magazine style tv shows aired throughout Boston public access channels.