Client Transaction officer

• Jun 2020 - Present

Client Transaction Officer

• Jun 2020 - Present

* Create the first relationship with the customer upon subscription through a call to enquire about their onboarding experience and detailing of their KYC profile * Engage the customers via email or other customer desired platform on their payment structure where applicable * Send out monthly client’s statement via email, SMS and any other customer desired form of communication. * Escalate all unresolved issues to Head, CSU for Management attention and resolution * Maintain necessary daily, weekly, and monthly reporting on customers status, analytics of payments consistency, etc. * To liaise with the Account department, legal, and other relevant departments over the generation of customer documents.

Call Center Supervisor

Telesales/Customer specialist

• Oct 2019 - Present

A highly accomplished and seasoned Client Relationship Expert. Passionate about developing long – term customer relationships that promote organizational value. Repeatedly received a commendation for exceptional leadership roles based on demonstrated success in improving client relations and identifying growth opportunities.

Telesales/Customer specialist

• Oct 2019 - Jun 2020

A highly accomplished and seasoned Client Relationship Expert. Passionate about developing long – term customer relationships that promote organizational value. Repeatedly received commendations for exceptional leadership roles based on demonstrated success in improving client relations and identifying growth opportunities.

Call Center Supervisor

• Dec 2016 - Nov 2018