Experience

MUST Ministries

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Men's Case Manager

  • Aug 2022 - Present

  Handle all information with tact and discretionParticipate in staff meetings, in-service training, and workshops deemed appropriate by the Program Director and/or Sr. Director of Housing.Enter Coordinated Entries into the Cobb CE Basic siteShares veteran CE data with Veteran Affairs.Screen all applicants and determine eligibility at intake and when indicated by program; make appropriate referrals as needed.Make appropriate referrals as needed.Orient all clients on the program policies and procedures.Provide Case management for individual clients including conduct needs assessments, create individualized service plans to achieve self-sufficiency.Serve as the program representative at team meetings presenting the issues and concerns of the clients.Increase client’s awareness of available community and agency resources and assist them in accessing these services.Develop and maintain partnerships and networks with community agencies that best serve the general specific needs of homeless clients.Maintain all client charts and records according to established standards.Complete data collection and report requirements for various funding sources utilizing the required data systems.



Life University

• United States
• Higher Education
• 500 - 600 Employee

• Testing/ Room Supervisor/Proctor

  • Jan 2018 - Present

  • Responsible for making the testing room environment conducive to a successful testing experience.• Identify and admit examinees, mark attendance, collect ID forms, count test booklets• Read verbal instructions to examinees.• Complete required forms and documentation required by testing coordinator.• Move around the room to discourage and deter prohibited behavior.• Collect and account for all materials after testing.• Document irregularities and void examinees tests as required.



Marietta City Schools

• United States
• Education Administration Programs
• 300 - 400 Employee

• MIP Academic Interventionist

  • Aug 2013 - Nov 2022

  • Schedule and facilitates small group academic interventions.• Collect and inputs data into the school district’s online system.• Prepare and present data in MTSS meetings of students with school officials.• Maintain student’s confidential files and submit information to other districts as needed.• Communicate and follow up effectively with students' needs.

• Academic Interventionist

  • Aug 2013 - Nov 2022



Kevin Turns Fear into Feat

• Book Author

  • Mar 2021 - 2022



Life Management Center

• Children Targeted Case Manager

  • Sep 2012 - Aug 2013

  1. Complete comprehensive assessment of individual youth strengths and needs. Include review of family factors important to successful youth functioning. 2. Complete service plans and reviews that address both youth and family factors. Assist with the implementation of the service plan with emphasis on helping family members achieve autonomy in meeting youth and family needs.3. Assist families with establishing a natural support system that provides ongoing support during and post program participation. 4. Facilitate service access and provide linkage and coordination. 5. Monitor service delivery, provide continuing assessment of youth/family needs and update service plans as needs evolve. 6. With other team members, provide support and education to family members to help them become knowledgeable about mental illness, collaborate in the treatment process, and assist in their family member’s progress. 7. Participate in the development of the comprehensive treatment plan for each person served at treatment planning meetings. 8. Regularly attend organizational staff meetings to assess client status and progress, to coordinate treatment activities, and to develop treatment solutions to problems other staffs are having. 9. Participate in staff training regarding skill development basic to the treatment of youth with Severe Emotional Disturbance and young adults with Severe and Persistent Mental Illness.



Clark Atlanta University

• United States
• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Mar 2012 - May 2012

  I was responsible for providing administrative and clerical support for the department chair, faculty, and staff. Served as receptionist for the Department Chair and the main office; Welcomed students, faculty, staff and visitors, answer general inquiries, and answer and direct telephone calls; Provided guidance to students regarding scheduling appointments, faculty availability, assigned advisors, soliciting signatures for documents (cross-registrations, course approval, study-travel, etc.). Conducted follow-up on all financial processes including obtaining necessary signatures, track the status of requisitions in Banner, verifying delivery of items, and processing invoices; Maintain inventory of office and instructional supplies, including printer cartridges, paper, and other items for the departmental and faculty offices and laboratories; Order supplies as needed and verify the receipt of all orders.



Washington County District Schools

• ESE Department

  • Aug 2010 - Jan 2012

  I was responsible for scheduling Individual Education Plan meetings for students with disabilities as well as maintaining their records. I was required to contact parents by phone, added data information to the system, processed forms, maintained databases, prepared requisitions, and mailed documentation to parents concerning upcoming meeting. I was responsible for scheduling Individual Education Plan meetings for students with disabilities as well as maintaining their records. I was required to contact parents by phone, added data information to the system, processed forms, maintained databases, prepared requisitions, and mailed documentation to parents concerning upcoming meeting.



Arbitration Forums Inc

• Customer Service Rep. II

  • Dec 1997 - Jun 2007

  • Maintain a positive, empathetic and professional attitude toward customers at all times.• Communicate with customers through various channels.• Acknowledge and resolved customer complaints.• Process orders, forms, applications, and requests.• Keep records of customer interactions, transactions, comments and complaints.• Communicate and coordinated with colleagues as necessary.• Ensure customer satisfaction and provided professional customer supports.• Maintain and schedule appointments.• Assist with planning of new projects.