Technical Pod Manager

• Jan 2021 - Present

Network Operations Center Manager

• Jun 2018 - Aug 2020

- Manages the different NOC teams ensuring day to day tasks are carried out. Ensures that each activity is ticketed, properly documented and in compliance to standards.- Ensures that the office network and client networks are running at their optimal state- Research, development and testing of new products for business development- NOC technical lead and subject matter expert of all managed devices

Network Operations Center Engineer

• Oct 2015 - May 2018

-Part of the configuration team primarily responsible for keeping the integrity of all managed devices, serves as remote support for the Wi-Fi field team- Monitors the network for alarms and incidents and responsible for troubleshooting and solving issues- Lead the POC in Singapore for M1 Limited using Aruba for Voice over LTE (VoLTE) to Voice over Wi-Fi (VoWiFi) and vice versa using EAP SIM authentication- Lead the POC in Malaysia for Ampang Jaya Municipal Council (MPAJ) using Aruba to provide a Wi-Fi network solution with MAC address authentication- Serves as L3 escalation point for GoWiFi issues

WiFi Engineer

• Feb 2015 - Sep 2015

- Part of the Wi-Fi field team responsible for the installation and provisioning of devices for new site installations - Responsible for the troubleshooting of issues onsite - Worked as a Project Manager/Team Lead for Wi-Fi infrastructure installations projects - Served as the lead for the Globe APEC 2015 Wi-Fi installation team and other events - Designed several Wi-Fi networks including Fairview Terraces and U.P. Town Center

GoWiFi Platform Manager

• Jan 2017 - Feb 2018

-Manages the entire Globe GoWiFi platform of Aruba equipment's - SME for the Aruba GoWiFi platform - Change management, capacity management and configuration management of the Aruba GoWiFi platform - Trains/mentors level 1 helpdesk, NOC and junior engineers - Network optimization, provides insights and solutions to issues and provides technical solutions for upcoming projects and systems integration - Serves as level 2 and level 3 escalation point for issues -Manages the entire Globe GoWiFi platform of Aruba equipment's - SME for the Aruba GoWiFi platform - Change management, capacity management and configuration management of the Aruba GoWiFi platform - Trains/mentors level 1 helpdesk, NOC and junior engineers - Network optimization, provides insights and solutions to issues and provides technical solutions for upcoming projects and systems integration - Serves as level 2 and level 3 escalation point for issues