Experience

MAS, LLC

• United States
• Environmental Services
• 1 - 100 Employee

• System Administrator

  • Nov 2021 - Present



ERGOS Technology Partners, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Live Desk Specialist

  • May 2019 - Nov 2021

  Live Desk Specialist\Lead Consultant Responsible for managing and maintaining technical infrastructure for 9 clients small to midsize Businesses Provided Tier 3 support on those clients when escalated from Live Desk • Provided onsite monthly/weekly visits to ensure health of environments such as checking backups, firewalls etc. • Assist with any onsite issues during visit or any issues that could not be resolved from the Live Desk • Maintained the peripherals, such as printers that are connected to the network • Identify areas of operation that need upgraded such as servers, desktops, laptops, switches, firewalls and peripherals • Assisted projects team with things such as O365 migration and deployment of servers Provided telephone technical support to multiple types of small, medium and large businesses. • Assisted with general operating system problems for PC and MACs • Server issues (physical/virtual) in Microsoft Windows Server domain environments Show less



BDS

• Alma, GA

• Network Support Specialist

  • Aug 2010 - Apr 2019

  •Maintain, monitor and fix computer systems for clients •Managed implementation of new software and hardware •Researched new technologies for data center applications • Administered network policies, procedures, and standards • Enforces security procedures • Backup/restore, maintain, upgrade and troubleshoot including new server setup for Microsoft Servers • Administered user privileges including Active Directory accounts • Conducted and validated server and network backups including log file backups and test restores • New user setup (AD account, email, phone, printer) • Provided application & user support including training • Performed end user PC upgrades and support • Provided software support & maintenance working with third party vendors as appropriate • Provided Microsoft Office support • Provided remote support as required by clients employees • Help desk support for Windows 7, 8, and 10 along with their associated applications • Detected, isolated, documented, quickly reports, and resolves when system outages or problems occurred • Fielded calls, logged issues, documentation and performs first / second / third level diagnosis and troubleshooting Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Package Handler

  • Mar 2006 - Aug 2010



SAEM Technology Services

• Statesboro, GA

• Tech Support

  • Aug 2009 - Jan 2010

  Internship with GSU. Implemented new software Provided tech support for university staff Internship with GSU. Implemented new software Provided tech support for university staff



Alma Telephone Company Inc

• Alma, GA

• Installion and Repair Tech

  • Aug 2003 - Mar 2007

  Install and repair telecommunication services Manger warehouse inventory Part time while in school Install and repair telecommunication services Manger warehouse inventory Part time while in school