Experience

Bunzl Rafferty Guest Amenities

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Key Account Manager

  • Jan 2005 - Present

  My current role is as Key Accounts Manager with Bunzl Rafferty Guest Amenities. My duties include growing our key accounts within the Bunzl Rafferty business, amidst a very competitive market. I am responsible for maintaining communication with our key customers and catering to their needs in a timely fashion. I work closely with a team of sale executives in efforts to develop larger accounts and projects, such as New Builds and Refurbishments. I am responsible for using Gap Analysis to set objectives in effort of securing new business. I work with the commercial and marketing teams to draw up promotions and offers that benefit the customers I work with, including offers for trade shows. I have a very strong relationship with my fellow colleagues, with may seeking advice in their roles as sales executives and sales support. Show less



Straffan Court Hotel

• Maynooth, County Kildare, Ireland

• General Manager

  • Jan 2003 - Jan 2005

  In my role as General Manager of The Straffan Court Hotel, I was responsible for the overall running of the 43 en-suite bedroom hotel in Maynooth. My responsibilities included staff management in all departments, such as recruitment, personnel issues, and staff appraisals. I reported directly to the hotel owner in regards to the turnover, individual departments, staff costs, and forecasted the coming week and my expectations. I had a duty to develop new business with a focus on weddings, conference, and banqueting. Show less



O'Callaghan Collection

• Ireland
• Hospitality
• 100 - 200 Employee

• General Manager

  • Jan 2000 - May 2003

  My role of General Manager consisted of the overall responsibility for the hotel. I reported to the Group General Manager, and the Hotel Owner. I had a team of approximately 50 full-time and 60 part-time members of staff with a team of Duty Manager's and HOD's directly reporting to me. My duties included completing weekly reports on turnover, GP on food and beverage departments, staff costs across all departments, forecasting costs for the coming week in line with business expectations. I was responsible for a range of jobs such as department budgeting, personnel recruitment, staff training and appraisals, GP management across departments, team meetings, and developing new business with sales and marketing teams. Show less

• Operations Manager

  • Apr 1997 - Jan 2000

  My role as operations manager included managing the day-to-day operation of The Alexander Hotel. I was responsible for staff rostering across departments, stock takes, operational meetings with HOD's. We had between 40 and 50 members of full-time staff during the year.My duties included upselling of food and beverage services, and C&B events. During my time as operations manager, we hosted many conferences in excess of 400 people and banquets with up to 500 people, including the Clare All Ireland Hurling Final Winners in 1997, with approximately 800 attendees. I was responsible for delivering the highest level of customer care in this role, and the hotel maintained a four star grading during my time as operations manager. Show less