Experience

Citnalta Construction Corp

• United States
• Construction
• 1 - 100 Employee

• Laborer 731

  • Jul 2018 - Present

  MTA contract refurbishing the train stations.. MTA contract refurbishing the train stations..



E.E. Cruz & Company, Inc.

• United States
• Construction
• 1 - 100 Employee

• Laborer 731

  • May 2016 - Feb 2018

  MTA contract to refurbish the train station on the 3 line . MTA contract to refurbish the train station on the 3 line .



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Customer Service Specialist

  • Apr 2015 - Mar 2016



Showroom Shine Car Wash

• United States
• Construction
• 1 - 100 Employee

• Owner and Operator

  • Oct 2009 - Dec 2015

  Compiled daily work logs for all mobile care units Handled all complains and escalations in a fair and honest manor Handled pay role for over 7 car care employees Detailed over 30 cars daily Compiled daily work logs for all mobile care units Handled all complains and escalations in a fair and honest manor Handled pay role for over 7 car care employees Detailed over 30 cars daily



Daniels Norelli Scully & Cecere, p.c

• Collection Associate

  • Sep 2013 - Dec 2013

  Convinced customer to Establish repayment schedules Advising customers of necessary actions for debt repayment Answering questions regarding the collection process Confirming data on consumer location Convinced customer to Establish repayment schedules Advising customers of necessary actions for debt repayment Answering questions regarding the collection process Confirming data on consumer location



Widexel

• Customer Service manager

  • Sep 2010 - Oct 2012



Widex

• Denmark
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Service Manager

  • Sep 2010 - Oct 2012

  Closely monitored communications made by my staff to ensure our clients are being provided with quality support and accurate information regarding all queries. Able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing task and demands. Managed all escalated situation in a professional and courteous manor. Closely monitored communications made by my staff to ensure our clients are being provided with quality support and accurate information regarding all queries. Able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing task and demands. Managed all escalated situation in a professional and courteous manor.



regency furniture

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Office Manager

  • Jul 2009 - Jun 2010

  Compiled daily stats for over 15 sales representatives Assisted in compiling daily work orders to meet the demands of the companies’ productivity level Maintained a sales database of over 900 customer and venders Kept accurate account of all inventory Handled all complaints in a fair and professional manor Compiled daily stats for over 15 sales representatives Assisted in compiling daily work orders to meet the demands of the companies’ productivity level Maintained a sales database of over 900 customer and venders Kept accurate account of all inventory Handled all complaints in a fair and professional manor



NOVO1

• Sales Representative

  • Oct 2007 - Jun 2009

  Responsible for code-calling in a targeted market area. Trained and developed existing and new staff to improve sales techniques. Maintained positive client-customer relationships by meeting performance expectations. Responsible for code-calling in a targeted market area. Trained and developed existing and new staff to improve sales techniques. Maintained positive client-customer relationships by meeting performance expectations.



Metropolitan West Asset Management

• Investment Management
• 1 - 100 Employee

• Collections Team Lead

  • Oct 2006 - Sep 2007

  Contacted debtors via phone, letter and fax to determine their willingness and ability to pay. Reviewed debtor files on a daily basis to ensure proper contact has been made with debtor on multiple occasions via letter and phone. Interacted with debtors to review charges posted to ledgers and communicate balances owed to debtors in a clear, courteous and effective manner. Gathered information to locate borrowers via the internet. Contacted debtors via phone, letter and fax to determine their willingness and ability to pay. Reviewed debtor files on a daily basis to ensure proper contact has been made with debtor on multiple occasions via letter and phone. Interacted with debtors to review charges posted to ledgers and communicate balances owed to debtors in a clear, courteous and effective manner. Gathered information to locate borrowers via the internet.



Focus Receivable Management

• Collector

  • Aug 2004 - Jan 2006

  Made a high volume of outgoing collection calls on accounts with an aging from 30 days up to 120 days past due. Assisted customers with periodic account reconciliation. Worked effectively with other internal groups in resolving customer issues. Provided expert guidance on FDCPA guidelines and regulations. Made a high volume of outgoing collection calls on accounts with an aging from 30 days up to 120 days past due. Assisted customers with periodic account reconciliation. Worked effectively with other internal groups in resolving customer issues. Provided expert guidance on FDCPA guidelines and regulations.



AT&T Broadband

• Customer Service Representative

  • Feb 2001 - Jun 2004

  Tracked internal vendors and contractors while helping to maintain excellent working relationships with clients. Handled escalated customer calls to troubleshoot customers service issues. Resolved a high volume of internet/phone/cable related technical issues. Handled all accounting and billing requests. Provided excellent customer service. Tracked internal vendors and contractors while helping to maintain excellent working relationships with clients. Handled escalated customer calls to troubleshoot customers service issues. Resolved a high volume of internet/phone/cable related technical issues. Handled all accounting and billing requests. Provided excellent customer service.