Experience

St John of God Community Services Dublin South East

• Ireland
• Individual and Family Services
• 1 - 100 Employee

• Instructor

  • Apr 2018 - Present

  DunLaoghaire



Northside Counselling Service

• Counsellor

  • Aug 2013 - Present

  Coolock, Dublin



Three Steps

• Ireland
• Hospitals and Health Care
• 1 - 100 Employee

• Social Care Worker

  • Jul 2017 - Apr 2018

  At Three Steps, we want to make a difference. We recognise that it is the professional, caring, committed people who work at Three Steps who enable us to make this difference. Our high staffing ratio enables our team of Social Care professionals and multi-disciplinary therapeutic support consultants to build strong individual relationships with each child, young person and adult that we care for.



Peter McVerry Trust

• Ireland
• Non-profit Organizations
• 200 - 300 Employee

• Night Support Worker

  • Jan 2017 - Jul 2017

  Peter McVerry Trust is committed to reducing homelessness, the harm caused by substance misuse and social disadvantage. Peter McVerry Trust provides low-threshold entry services, primarily to younger people and vulnerable adults with complex needs, and offers pathways out of homelessness based on the principles of the Housing First model. Peter McVerry Trust currently provides homeless accommodation in Dublin and Kildare. In Dublin Peter McVerry Trust operates services in 3 of the 4… Show more Peter McVerry Trust is committed to reducing homelessness, the harm caused by substance misuse and social disadvantage. Peter McVerry Trust provides low-threshold entry services, primarily to younger people and vulnerable adults with complex needs, and offers pathways out of homelessness based on the principles of the Housing First model. Peter McVerry Trust currently provides homeless accommodation in Dublin and Kildare. In Dublin Peter McVerry Trust operates services in 3 of the 4 local authority areas, namely, Fingal County Council, South Dublin County Council and Dublin City Council areas. In Kildare Peter McVerry Trust Operates a 14 bed STA in Newbridge. Show less



Global Knowledge Ireland

• Sales Executive

  • Sep 2015 - Dec 2016

  3rd Floor, Jervis House, Millennium Walkway, Dublin 1 Global Knowledge is the largest privately held provider of training, enterprise learning services and software solutions for information technology (IT) and management professionals. We offer a broad array of hands-on IT, project management and professional skills training featuring proprietary core and custom curriculum, as well as content from leading vendors, including Cisco, Microsoft, Nortel, Oracle and Red Hat.



WAYNUA

• Ireland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales And Marketing Executive

  • Jan 2013 - Aug 2015

  Rathfarnham, Dublin 14 Working closely with our expanding Sales Team in generating new leads and looking at new ways to promote the quality services Pageboy Contact Centre provides. I believe it's not just about selling. It's about listening and building positive working relationships. My areas of focus include: - Sales and Business Development - Strategic and Market Planning - Staff Development and Motivation - Client Relationship building - Promotional Events - Networking and Lead… Show more Working closely with our expanding Sales Team in generating new leads and looking at new ways to promote the quality services Pageboy Contact Centre provides. I believe it's not just about selling. It's about listening and building positive working relationships. My areas of focus include: - Sales and Business Development - Strategic and Market Planning - Staff Development and Motivation - Client Relationship building - Promotional Events - Networking and Lead Generating - Social Media Strategy and Implementation

• Training Administrator

  • Oct 2012 - Jan 2013

  Rathfarnham, Dublin 14 - Trialing possible candidates for available positions within Pageboy Contact Centre - Inducting new staff on Pageboy procedure and ISO Briefing - Maintaining Customer Service standards and service requirements from our clients with existing staff - Implementing new training procedure where necessary - Training all staff on any updated service requirements and new clients - Input into Pageboy service as a whole and implementation of our services and possible new services -… Show more - Trialing possible candidates for available positions within Pageboy Contact Centre - Inducting new staff on Pageboy procedure and ISO Briefing - Maintaining Customer Service standards and service requirements from our clients with existing staff - Implementing new training procedure where necessary - Training all staff on any updated service requirements and new clients - Input into Pageboy service as a whole and implementation of our services and possible new services - Maintaining training records and forms for all staff

• Contact Centre Operator

  • Sep 2011 - Oct 2012

  Rathfarnham, Dublin 14



Clayton Hotels

• Hospitality
• 200 - 300 Employee

• Front Desk Team Leader

  • May 2009 - Sep 2011

  Leopardstown, Dublin 18 Manning the desk on a day to day basis Liaising with Front Office Manager and General Manager General Front Office Duties Supervising Shifts and Managing a Team of between 2-3 people Achievements: Participated in formulating selling strategies and rate structures Provided ideas and suggestions for new products, services, and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and… Show more Manning the desk on a day to day basis Liaising with Front Office Manager and General Manager General Front Office Duties Supervising Shifts and Managing a Team of between 2-3 people Achievements: Participated in formulating selling strategies and rate structures Provided ideas and suggestions for new products, services, and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.

• Guest Service Representative

  • Sep 2008 - May 2009

  Leopardstown ● To assist the organisation of the reception shift ● Provide a friendly welcome and departure ● Check in/out hotel guests ● Demonstrating a commitment to service excellence at all times when on duty

• Reservation Agent

  • Jan 2008 - Sep 2008

  Leopardstown ● Answering up to 300 calls per day ● Taking reservations for 6 hotels (4 in Dublin 2 in England) ● Helping customers with any query’s they may have ● Managing online agency bookings and chasing group bookings