Experience

GALCO HOLSTERS

• United States
• Sporting Goods
• 1 - 100 Employee

• Consumer Sales Manager

  • Sep 2020 - Present

  Supervise and lead a team of end user sales associates in day-to-day operations, including scheduling, training, ongoing sales coaching and performance evaluations Analyze inbound consumer sales through all channels to maximize revenue and provide optimal customer service Review call center KPIs and track progress to achieve department goals Provide clear operational and statistical reports to the team and management to identify inefficiencies and outline areas of improvement Assist… Show more Supervise and lead a team of end user sales associates in day-to-day operations, including scheduling, training, ongoing sales coaching and performance evaluations Analyze inbound consumer sales through all channels to maximize revenue and provide optimal customer service Review call center KPIs and track progress to achieve department goals Provide clear operational and statistical reports to the team and management to identify inefficiencies and outline areas of improvement Assist in the development of policies and practices to better serve the customer and the needs of the organization Assist in developing marketing strategies and sales promotions Focus on coaching, training and evaluation of sales staff. Development of cross and upselling best practices Attend trade shows to promote brand awareness and consumer education Provide input on new product development based on customer demand and observation of industry trends Maintain high levels of professional leadership under all situations and work towards solutionss. Show less Supervise and lead a team of end user sales associates in day-to-day operations, including scheduling, training, ongoing sales coaching and performance evaluations Analyze inbound consumer sales through all channels to maximize revenue and provide optimal customer service Review call center KPIs and track progress to achieve department goals Provide clear operational and statistical reports to the team and management to identify inefficiencies and outline areas of improvement Assist… Show more Supervise and lead a team of end user sales associates in day-to-day operations, including scheduling, training, ongoing sales coaching and performance evaluations Analyze inbound consumer sales through all channels to maximize revenue and provide optimal customer service Review call center KPIs and track progress to achieve department goals Provide clear operational and statistical reports to the team and management to identify inefficiencies and outline areas of improvement Assist in the development of policies and practices to better serve the customer and the needs of the organization Assist in developing marketing strategies and sales promotions Focus on coaching, training and evaluation of sales staff. Development of cross and upselling best practices Attend trade shows to promote brand awareness and consumer education Provide input on new product development based on customer demand and observation of industry trends Maintain high levels of professional leadership under all situations and work towards solutionss. Show less



McMillan Fiberglass Stocks

• Phoenix, Arizona Area

• National Director of Sales

  • Jan 2019 - Sep 2020

  National Director of Sales- MC3 January 2019 - Present *Launch new product line to the public at a nationally recognized trade show after gaining approval from test market, followed by successfully rolling product out. *Create effective account development strategies, marketing and brand recognition for sales platforms for newly created product line through trade shows, direct sales and presentations of market concepts to key decision makers. *Build and retain… Show more National Director of Sales- MC3 January 2019 - Present *Launch new product line to the public at a nationally recognized trade show after gaining approval from test market, followed by successfully rolling product out. *Create effective account development strategies, marketing and brand recognition for sales platforms for newly created product line through trade shows, direct sales and presentations of market concepts to key decision makers. *Build and retain relationships with key sales leads and after-market partners to create a lasting sales platform. *Drive reduction in production costs and develop pricing structures for market. *Provide thorough product training, and product support to product distributors and report on market feedback and trends effecting specified market segment. *Identify, develop, and cultivate Distribution and OEM opportunities to take product line into unrealized markets. *Working in dynamic manufacturing environment to implement lean manufacturing best practices and product flow. Show less National Director of Sales- MC3 January 2019 - Present *Launch new product line to the public at a nationally recognized trade show after gaining approval from test market, followed by successfully rolling product out. *Create effective account development strategies, marketing and brand recognition for sales platforms for newly created product line through trade shows, direct sales and presentations of market concepts to key decision makers. *Build and retain… Show more National Director of Sales- MC3 January 2019 - Present *Launch new product line to the public at a nationally recognized trade show after gaining approval from test market, followed by successfully rolling product out. *Create effective account development strategies, marketing and brand recognition for sales platforms for newly created product line through trade shows, direct sales and presentations of market concepts to key decision makers. *Build and retain relationships with key sales leads and after-market partners to create a lasting sales platform. *Drive reduction in production costs and develop pricing structures for market. *Provide thorough product training, and product support to product distributors and report on market feedback and trends effecting specified market segment. *Identify, develop, and cultivate Distribution and OEM opportunities to take product line into unrealized markets. *Working in dynamic manufacturing environment to implement lean manufacturing best practices and product flow. Show less



Timney Manufacturing

• Phoenix, Arizona Area

• Account and Implementation Manager

  • Jan 2009 - Nov 2018

  Responsible for testing and calibration of entire product line. Custom setting of products for individual customers. Sales and Marketing. Serve as an interface for new and existing customers to create and develop long term allegiance. Proactive outreach to existing customers via phone and email to develop strategic goal satisfaction. Consistently demonstrate practical yet imaginative approaches to service delivery, workflow management and process improvement. Identify opportunities and… Show more Responsible for testing and calibration of entire product line. Custom setting of products for individual customers. Sales and Marketing. Serve as an interface for new and existing customers to create and develop long term allegiance. Proactive outreach to existing customers via phone and email to develop strategic goal satisfaction. Consistently demonstrate practical yet imaginative approaches to service delivery, workflow management and process improvement. Identify opportunities and strategies to provide tactical business solutions via thorough product knowledge and sound sales techniques. Attendance at all major trade shows since 2009 to interact and create new relationships with individuals, dealers, and distributors. Show less Responsible for testing and calibration of entire product line. Custom setting of products for individual customers. Sales and Marketing. Serve as an interface for new and existing customers to create and develop long term allegiance. Proactive outreach to existing customers via phone and email to develop strategic goal satisfaction. Consistently demonstrate practical yet imaginative approaches to service delivery, workflow management and process improvement. Identify opportunities and… Show more Responsible for testing and calibration of entire product line. Custom setting of products for individual customers. Sales and Marketing. Serve as an interface for new and existing customers to create and develop long term allegiance. Proactive outreach to existing customers via phone and email to develop strategic goal satisfaction. Consistently demonstrate practical yet imaginative approaches to service delivery, workflow management and process improvement. Identify opportunities and strategies to provide tactical business solutions via thorough product knowledge and sound sales techniques. Attendance at all major trade shows since 2009 to interact and create new relationships with individuals, dealers, and distributors. Show less



StateServ

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Implementation Manager

  • Aug 2015 - Dec 2016

  Provides an introduction to new clients and network providers. This includes conducting pre-implementation calls to ascertain and verify key points of contact for technology requirements and financial/invoicing matters. Conducts corporate kick off calls to establish the cadence of meetings, establishing key points of contact, and set forth expectations for implementation timelines and what to expect to support smooth execution of the project. Proactively conducts local client branch… Show more Provides an introduction to new clients and network providers. This includes conducting pre-implementation calls to ascertain and verify key points of contact for technology requirements and financial/invoicing matters. Conducts corporate kick off calls to establish the cadence of meetings, establishing key points of contact, and set forth expectations for implementation timelines and what to expect to support smooth execution of the project. Proactively conducts local client branch discovery calls to understand and validate current issues, current processes, technical tools, etc. and ascertain potential risks. Gathers appropriate information from clients and vendors to ensure accurate and effective user set up. Works with internal stakeholders to relay information. Upon confirmation of the appropriate implementation status, ascertains availability for training and potential dates to go live. Coordinates information with the training department and provides relevant account information to ensure details of the implementation are appropriately addressed. Requests active equipment data from providers where patients are currently in the field. Loads patient and equipment information and provides a quality assurance review to support accurate and timely invoicing. Takes precautions to ensure that confidential information is protected as defined by company standards. Schedules and coordinates go live calls with providers and clients to ensure that both parties are aware and aligned on details of the implementation as well as connected with the client services representative, post implementation. This includes but is not limited to ensuring that dates, contacts, and timelines are communicated consistently to all parties. Serves as the primary liaison with clients, providers and internal stakeholders to continuously communicate and keep all parties up to date on relevant implementation details. Show less Provides an introduction to new clients and network providers. This includes conducting pre-implementation calls to ascertain and verify key points of contact for technology requirements and financial/invoicing matters. Conducts corporate kick off calls to establish the cadence of meetings, establishing key points of contact, and set forth expectations for implementation timelines and what to expect to support smooth execution of the project. Proactively conducts local client branch… Show more Provides an introduction to new clients and network providers. This includes conducting pre-implementation calls to ascertain and verify key points of contact for technology requirements and financial/invoicing matters. Conducts corporate kick off calls to establish the cadence of meetings, establishing key points of contact, and set forth expectations for implementation timelines and what to expect to support smooth execution of the project. Proactively conducts local client branch discovery calls to understand and validate current issues, current processes, technical tools, etc. and ascertain potential risks. Gathers appropriate information from clients and vendors to ensure accurate and effective user set up. Works with internal stakeholders to relay information. Upon confirmation of the appropriate implementation status, ascertains availability for training and potential dates to go live. Coordinates information with the training department and provides relevant account information to ensure details of the implementation are appropriately addressed. Requests active equipment data from providers where patients are currently in the field. Loads patient and equipment information and provides a quality assurance review to support accurate and timely invoicing. Takes precautions to ensure that confidential information is protected as defined by company standards. Schedules and coordinates go live calls with providers and clients to ensure that both parties are aware and aligned on details of the implementation as well as connected with the client services representative, post implementation. This includes but is not limited to ensuring that dates, contacts, and timelines are communicated consistently to all parties. Serves as the primary liaison with clients, providers and internal stakeholders to continuously communicate and keep all parties up to date on relevant implementation details. Show less



ACS

• Phoenix, Arizona Area

• Campus Relations Lead Trainer

  • Mar 2003 - Jan 2009

  Analyze, design, develop, implement and evaluate the University of Phoenix campus training program. Managed efforts for successful campus financial aid processing. Manage training budget and overall financial health of the training program. Track results and implement growth opportunities. Develop leads from initial call to relationship building by understanding and defining requirements, Customizing demos and presentations to meet the needs of individual campus issues. Supervise junior level… Show more Analyze, design, develop, implement and evaluate the University of Phoenix campus training program. Managed efforts for successful campus financial aid processing. Manage training budget and overall financial health of the training program. Track results and implement growth opportunities. Develop leads from initial call to relationship building by understanding and defining requirements, Customizing demos and presentations to meet the needs of individual campus issues. Supervise junior level trainers. Advise current and potential students. Market programs in print, online, website, and conference participation. Partner with professional associations and business developers. Participate on committees as requested. Liaison to staff and directorship at University of Phoenix and the Apollo Group to support overall community support objectives and customer satisfaction. Hire instructors, manage contracts and develop business. Show less Analyze, design, develop, implement and evaluate the University of Phoenix campus training program. Managed efforts for successful campus financial aid processing. Manage training budget and overall financial health of the training program. Track results and implement growth opportunities. Develop leads from initial call to relationship building by understanding and defining requirements, Customizing demos and presentations to meet the needs of individual campus issues. Supervise junior level… Show more Analyze, design, develop, implement and evaluate the University of Phoenix campus training program. Managed efforts for successful campus financial aid processing. Manage training budget and overall financial health of the training program. Track results and implement growth opportunities. Develop leads from initial call to relationship building by understanding and defining requirements, Customizing demos and presentations to meet the needs of individual campus issues. Supervise junior level trainers. Advise current and potential students. Market programs in print, online, website, and conference participation. Partner with professional associations and business developers. Participate on committees as requested. Liaison to staff and directorship at University of Phoenix and the Apollo Group to support overall community support objectives and customer satisfaction. Hire instructors, manage contracts and develop business. Show less



Toastmasters International

• United States
• Non-profit Organizations
• 700 & Above Employee

• G1 area Governor

  • 2004 - 2008

  Responsible for coordinating the G1 area for toastmasters. Assisting clubs with meeting goals and membership drives. Visiting clubs mentoring leadership and individuals. Training of Club leaders. Responsible for coordinating the G1 area for toastmasters. Assisting clubs with meeting goals and membership drives. Visiting clubs mentoring leadership and individuals. Training of Club leaders.



Encompass Group, LLC

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Project Manager/Credit Analyst

  • Mar 2003 - Aug 2005

  Developed and delivered training for new hires into credit and collections department. Project manager for major accounts to include Industry Best Practices and account reconciliation. Increase of accounts receivable by 80%. Reduction of bad debt by 40%. Assisted with training and implementation of multiple software upgrades. Developed and delivered training for new hires into credit and collections department. Project manager for major accounts to include Industry Best Practices and account reconciliation. Increase of accounts receivable by 80%. Reduction of bad debt by 40%. Assisted with training and implementation of multiple software upgrades.



Amkor Technology, Inc.

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Sr. Billiing Representative

  • Jan 2003 - Dec 2003

  Managed billing and Accounts receivable for two dozen major clients in U.S. and abroad. managed data input of sales contracts and quotes into accounting database. Evaluation of new accounts, establishment and monitoring of credit limits; reduction of DSO by 40 days. Assisted with restructure and management of project start up involving key customers and development of training materials for new representatives. Managed billing and Accounts receivable for two dozen major clients in U.S. and abroad. managed data input of sales contracts and quotes into accounting database. Evaluation of new accounts, establishment and monitoring of credit limits; reduction of DSO by 40 days. Assisted with restructure and management of project start up involving key customers and development of training materials for new representatives.



Apollo Education Group

• United States
• Higher Education
• 700 & Above Employee

• Credit Analyst

  • Jan 1999 - Mar 2001

  I was responsible for the analyzing student accounts for discrepancies in procedure and amounts. I compiled and ran numerous reports from databases within the company and did analysis for reconciliation. I was responsible for the analyzing student accounts for discrepancies in procedure and amounts. I compiled and ran numerous reports from databases within the company and did analysis for reconciliation.



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Credit Analyst

  • Oct 1996 - Jan 1999

  I worked as a finance counselor at the Online Campus. I was in charge of the Accounts Receivable and Title IV submission for a group of 400+ students. I worked as a finance counselor at the Online Campus. I was in charge of the Accounts Receivable and Title IV submission for a group of 400+ students.