Customer Support Specialist Level II

• Apr 2023 - Present

Technical Support Specialist

• Jul 2021 - May 2023

Freight Handler

• Apr 2018 - Jul 2021

Inside Sales Representative

• Sep 2017 - Apr 2019

Shipping

• Jul 2014 - Feb 2016

The shipping department of Vista Products, had the responsibility of processing all of the customer orders, and labeling them for shipment. Contacting the correct companies, and finding the most cost effective, efficient transportation. Building relations with the Sales Reps from different LTL companies,and providing feedback on shipping materials to our vendors was blended in with our daily responsibilities. On a daily basis we could achieve shipment of over 400 individual packages, as well as… Show more The shipping department of Vista Products, had the responsibility of processing all of the customer orders, and labeling them for shipment. Contacting the correct companies, and finding the most cost effective, efficient transportation. Building relations with the Sales Reps from different LTL companies,and providing feedback on shipping materials to our vendors was blended in with our daily responsibilities. On a daily basis we could achieve shipment of over 400 individual packages, as well as 20-30 orders released via LTL. Show less The shipping department of Vista Products, had the responsibility of processing all of the customer orders, and labeling them for shipment. Contacting the correct companies, and finding the most cost effective, efficient transportation. Building relations with the Sales Reps from different LTL companies,and providing feedback on shipping materials to our vendors was blended in with our daily responsibilities. On a daily basis we could achieve shipment of over 400 individual packages, as well as… Show more The shipping department of Vista Products, had the responsibility of processing all of the customer orders, and labeling them for shipment. Contacting the correct companies, and finding the most cost effective, efficient transportation. Building relations with the Sales Reps from different LTL companies,and providing feedback on shipping materials to our vendors was blended in with our daily responsibilities. On a daily basis we could achieve shipment of over 400 individual packages, as well as 20-30 orders released via LTL. Show less

Assistant Store Manager

• Sep 2013 - Jul 2014

At Lids, my responsibilities were to assume the training of becoming the Store Manager. I was responsible for scheduling, handling cash drops, and inventory control. Also, marketing was our sole responsibility for the custom items that could be produced on site. Managing budgets, setting daily goals for our sales team, and encouraging the team to succeed every day. Some customer service was required since we had to deal face to face, and being corporately owned, we were responsible for making… Show more At Lids, my responsibilities were to assume the training of becoming the Store Manager. I was responsible for scheduling, handling cash drops, and inventory control. Also, marketing was our sole responsibility for the custom items that could be produced on site. Managing budgets, setting daily goals for our sales team, and encouraging the team to succeed every day. Some customer service was required since we had to deal face to face, and being corporately owned, we were responsible for making decisions for the good of the company on the floor. Show less At Lids, my responsibilities were to assume the training of becoming the Store Manager. I was responsible for scheduling, handling cash drops, and inventory control. Also, marketing was our sole responsibility for the custom items that could be produced on site. Managing budgets, setting daily goals for our sales team, and encouraging the team to succeed every day. Some customer service was required since we had to deal face to face, and being corporately owned, we were responsible for making… Show more At Lids, my responsibilities were to assume the training of becoming the Store Manager. I was responsible for scheduling, handling cash drops, and inventory control. Also, marketing was our sole responsibility for the custom items that could be produced on site. Managing budgets, setting daily goals for our sales team, and encouraging the team to succeed every day. Some customer service was required since we had to deal face to face, and being corporately owned, we were responsible for making decisions for the good of the company on the floor. Show less