Project Coordinator, Workforce Recruitment

• Aug 2023 - Present

Care Navigator

• Feb 2020 - Mar 2023

Coordinated a caseload that often exceeded 300 patients, using digital tools (SalesForce, UJET, Gmail, MS Office) and phone calls to connect patients to specific mental healthcare providers. Frequently exceeded daily and weekly target metrics involving 60+ daily tasks (troubleshooting calls, educating patients on mental healthcare, motivational interviews, reviewing and processing referrals). Promoted to Care Navigator II, co-led Remote Employee Resource Group in 2020, participated in the interview process and provided feedback on candidates, facilitated interactive training sessions for 12 new employees, and was appointed pod leader, distributing tasks and monitoring progress to weekly goals. Demonstrated leadership in various cross-functional company initiatives, including developing better tools for Spanish-language patients, implementing employee feedback (workflows, scheduling, Text Expander software), and coordinating with Technology and Product teams. Show less

Paralegal, Interpreter

• Aug 2018 - Feb 2020

Prepared a wide array of U.S. Citizenship and Immigration Services filings, legal writing, and briefings for the three immigration attorneys, in cases ranging from routine family petitions to complex deportation defense cases intersecting with criminal law. Led meetings (in-office and phone) for a diverse range of clientele, including undocumented migrants, asylum-seekers, and survivors of many forms of violence. Interpreted in Spanish for the attorneys at in-office meetings and other locations such as the Salvadorian consulate, Boston City Hall, and Boston USCIS offices. Directed internal office functions such as assignment distribution and stocking office supplies. Show less

Educator and Community Organizer

• Feb 2016 - May 2018

Served as a Teaching English, Leadership, and Life Skills volunteer in rural Panama. My projects included teacher training at the primary and secondary level, youth leadership and essential life skills, HIV prevention, and other types of basic health education. Served as a Teaching English, Leadership, and Life Skills volunteer in rural Panama. My projects included teacher training at the primary and secondary level, youth leadership and essential life skills, HIV prevention, and other types of basic health education.

Office Assistant

• Aug 2015 - Jan 2016

Responsible for receptionist duties, office organization, and other assistance for dermatologist Dr. Marilyn Capek and her staff. Used scheduling software and database, handled patients, and processed payments for medical products in a fast-paced office environment with 20+ patients per day. Responsible for receptionist duties, office organization, and other assistance for dermatologist Dr. Marilyn Capek and her staff. Used scheduling software and database, handled patients, and processed payments for medical products in a fast-paced office environment with 20+ patients per day.

Writing Fellow

• Aug 2014 - May 2015

Tutored undergraduate students one-on-one to improve writing ability, writing process, and argumentation Independently planned and facilitated multiple rounds of individual meetings with up to 11 students during a semester Tutored undergraduate students one-on-one to improve writing ability, writing process, and argumentation Independently planned and facilitated multiple rounds of individual meetings with up to 11 students during a semester

Student Activity Leader

• Jun 2014 - Aug 2014

•Organized and led team-building activities, field trips, and study sessions for groups of 12-15 10-year-old children •Developed ability to educate and connect with young children, both one-on-one and in larger groups •Successfully handled logistics for a variety of field trips across Boston •Organized and led team-building activities, field trips, and study sessions for groups of 12-15 10-year-old children •Developed ability to educate and connect with young children, both one-on-one and in larger groups •Successfully handled logistics for a variety of field trips across Boston

Intern

• Jan 2014 - Apr 2014

Library Reservist

• Sep 2012 - May 2013