Experience

Cubic Telecom

• Ireland
• Software Development
• 100 - 200 Employee

• Service and Support Senior Manager

  • Jan 2018 - Present

  Manage for the overall set up and delivery of service and support to all Cubic customers (B2B and B2C). Lead in house team and outsource vendor to deliver outstanding customer service. Develop, agree and implement SLA for existing and new services. Drive support innovation and develop service strategy.

• Customer Care Manager

  • Feb 2015 - Dec 2017

  Responsible for customer care delivery across various customers solutions. Manage outsourced vendor to deliver efficient and quality service to customers through implementation of process and quality improvements.



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• European Customer Service Manager

  • Mar 2014 - Nov 2014

  Responsible for European Customer Services for Hertz brands through all channels including phone, correspondence and social medias.

• Business Manager Customer Care France

  • Feb 2013 - Feb 2014

  Manage multi-functional French Customer Care department including Reservations, Customer Services and Roadside Assistance teams.

• Senior Team Leader French Roadside Assistance and Night Shift

  • Sep 2011 - Jan 2013

  Manage 24/7 team handling Roadisde Assistance for Hertz France and multi-lingual Night Shift customer care team.

• Customer Care Process Champion

  • Aug 2009 - Aug 2011

  Supporting teams through Global Transformation, including development of Standard Operating Procedures and process improvements projects