Experience

Delta Car Trade SA

• Switzerland
• Automotive
• 1 - 100 Employee

• Head of Sales

  • Dec 2022 - Present

  In my role as Sales Director for the French and Romandy Swiss markets, I implemented a two-pronged sales strategy:Farming Approach: This involved focusing on customer retention, developing existing client portfolios (both active and inactive), and revamping our sales pitches to be more effective.Hunting Approach: I also spearheaded the prospecting of new clients, introduced them to our solutions, and established methodologies and organizational structures for efficient outreach.In terms of training and recruitment, I collaborated with a dedicated trainer to create tailored training programs for each of these two sales approaches. I oversaw the training process and monitored the professional development of our sales team through workshops and quarterly performance reviews.Managing customer relationships was a key aspect of my role, encompassing both B2B and B2C interactions. I handled conflict resolution and proposed suitable solutions to address customer concerns.Furthermore, I played a pivotal role in creating performance tracking tools and Key Performance Indicators (KPIs), utilizing tools such as Excel and Google Sheets to monitor and improve our sales team's effectiveness.My leadership responsibilities involved managing a team of 8 to 15 sales professionals, ensuring that they were aligned with our strategies and motivated to achieve their targets. Show less

• Chef des ventes

  • Feb 2021 - Dec 2022

• Key Account Sales Manager

  • Sep 2019 - Feb 2021

  As the manager of a portfolio comprising approximately 300 key accounts, I was tasked with expanding new vehicle sales through the AutoSource solution. My responsibilities included:Portfolio Analysis: I conducted an in-depth assessment of the portfolio, identifying underperforming clients and actively seeking solutions to address their issues.Sales Strategy: I developed a robust sales strategy to effectively respond to customer demands and swiftly identify commercial opportunities.Negotiation and Contract Management: I negotiated and closely monitored the execution of commercial contracts until their completion.Prospecting: I engaged in prospecting new clients through methods such as cold calling, presenting our solution, and ensuring a smooth transition to our services.After-Sales Support: I managed post-sale inquiries and issues, collaborating closely with the Customer Service team.An essential aspect of my role involved building strong customer relationships. This included conducting in-depth client discovery to better understand their needs, enabling me to tailor my sales pitches accordingly. I consistently proposed solutions that aligned with the client's requirements. Show less



AUTO1 Group

• Germany
• Technology, Information and Internet
• 700 & Above Employee

• Purchaser

  • Jul 2017 - Jul 2019

  As the Purchasing Manager for the Saint-Étienne agency, my responsibilities encompassed the acquisition of used vehicles from private individuals and dealerships. Here's an overview of my role: Vehicle Acquisition: I oversaw the acquisition of used vehicles, whether from private individuals or dealerships, ensuring a thorough and comprehensive vehicle appraisal process before purchase. Effective Sales Approach: I developed a persuasive and impactful sales approach tailored to different customer profiles, allowing for more effective communication. Streamlined Lead Management: I implemented new organizational methods and methodologies to enhance the handling of leads through outbound calls and appointment scheduling, resulting in improved efficiency. Significant Increase in Purchase Volume: I successfully increased the volume of vehicle acquisitions by over 300%, elevating monthly acquisitions from an average of 20-30 to 100-120. Customer Negotiation and Closing: I handled negotiations with clients and effectively closed deals. Comprehensive Vehicle Expertise: I conducted thorough vehicle assessments before purchase, including taking photographs and analyzing provided documents such as invoices and vehicle service records. My role as Purchasing Manager required a multi-faceted skill set, from negotiation and sales to vehicle appraisal and customer communication, ultimately contributing to the agency's growth and success in the used vehicle market. Show less