Experience

Invokers Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Managing Partner

  • Jul 2021 - Present



Bayard Advertising Agency (now Appcast)

• United States
• Advertising Services
• 100 - 200 Employee

• Recruitment Manager

  • Apr 2021 - Jul 2021



Express International Inc.

• Guyana
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Development Manager

  • Jun 2020 - Jul 2021

  Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.•Following up new business opportunities and setting up meetings•Planning and preparing presentations (say hello to PowerPoint)•Communicating new product developments to prospective clients•Overseeing the development of marketing literature•Writing reports•Providing management with feedback

• Safety Supervisor

  • May 2020 - Sep 2020

  My duties entailed Reviewing paper and electronic logs for compliance with regards to DOT hours of service regulations. Conduct daily log audits to identify false logs and initiate corrective action procedures. Maintains computer systems and files related to log compliance, including various reports and spreadsheets.• Maintain safety DQ files and records• Implement safety policies and procedures in compliance with local, state, and federal rules and regulations including FMCSA and Department of Transportation (DOT)• Participate in on-boarding processes• Monitors all compliance items including physicals, licenses, random drug screens, annual reviews, to ensure adherence at every operation• Assists management on projects as needed

• Recruitment Supervisor

  • Oct 2019 - Jun 2020

  Ensuring that the assigned tasks are executed on time and consistently ( management of team, build out effective processes, coaching and feedback, improve communication with Recruiters, Management and Client. Ensure Recruiters are following the outlined process to schedule and follow up with candidates in accordance with the Client's standard while exceeding expectations with the right attitude to build the department and develop the business.

• Driver Recruiter

  • Sep 2019 - May 2020

  I am responsible for the recruitment of Drivers ranging from company drivers, owner-operators, experienced fleet owners, lease purchase drivers, and rehires.• Explore creative methods of sourcing qualified Drivers.• Conduct telephone and personal interviews daily with prospective candidates.• Complete background checks including personal records, MVR, and DAC reports.• Review and process applications of prospective hire and determine if the applicant is qualified.• Complete pre-hire files and paperwork on applicants.• Maintain complete files on non-hired contractors, as appropriate.• Track calls generated from all forms of advertising.• Explain the company’s operating policy and safety standards and work with drivers or applicants who present issues.• Set up and manage travel arrangements for new hires.• Maintain standards as outlined by Express Group of Companies policy and standards in regards to the hiring of drivers.

• Solutions Specialist

  • May 2019 - Sep 2019

  Create and develop sales strategies to enhance business growth. Analyze, evaluate and assess sales territories for own products and services. Recommend improvements and changes as appropriate to company sales policies. focuses on promoting and selling corporate product and services through outbound telephone calls to potential customers and existing customers, while meeting/exceeding sales target objectives.

• Log Auditor

  • May 2018 - May 2019

  Reviews paper and electronic logs for compliance with regards to DOT hours of service regulations. Conduct daily log audits to identify false logs and initiate corrective action procedures. Maintains computer systems and files related to log compliance, including various reports and spreadsheets.



Qualfon

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Trainer

  • Jan 2017 - Aug 2018

  Develop digital and print educational material (e.g. videos and manuals)Organize classroom-style seminars about product features and sales techniquesConduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)Identify individual and team skills gapsSchedule regular training sessions (e.g. monthly or quarterly)Ensure new hires take on basic sales training courses, including communication and troubleshooting skillsLiaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)Coordinate mentor ship programs for new customer service representativesAssess the impact of each educational course on staff performance and client satisfactionMaintain updated records of training curricula and material

• Customer Service Team Lead

  • Nov 2016 - Jan 2017

  supports company's customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.

• Customer Service Representative

  • Aug 2016 - Nov 2016

  Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing company's products inside and out so that I can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing various team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.