Experience

RBI

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Restaurant Technology Support Analyst

  • Dec 2021 - Present

  Network and Device Management: • Efficiently monitor network IP addresses required by vendors for seamless operations. • Communicate clear network requirements to service providers to ensure smooth connectivity. • Proactively monitor the health and performance of network devices, including routers, switches, firewalls, wireless access points, controllers, and servers. • Facilitate the smooth integration and initialization of new or replacement equipment to ensure optimal… Show more Network and Device Management: • Efficiently monitor network IP addresses required by vendors for seamless operations. • Communicate clear network requirements to service providers to ensure smooth connectivity. • Proactively monitor the health and performance of network devices, including routers, switches, firewalls, wireless access points, controllers, and servers. • Facilitate the smooth integration and initialization of new or replacement equipment to ensure optimal functionality. Troubleshooting and Issue Resolution: • Skillfully diagnose and resolve network-related issues using various monitoring tools, maintaining peak network performance, and troubleshooting Internet links. • Analyze FZ Device inventory to ensure successful implementation and maintenance and provide valuable data-driven recommendations for process improvements. • Offer dedicated support during merchant deployment, ensuring high customer satisfaction through ongoing administrative services. Data Analysis and Reporting: • Skillfully synthesize data and conduct in-depth analysis to identify operational opportunities and areas for improvement, contributing to informed decision-making. • Develop robust reporting dashboards, automating recurring reporting and business intelligence processes for enhanced efficiency. • Lead the development of advanced analytical capabilities, defining analytical priorities to unlock actionable insights. Project Management: • Successfully managed substantial projects involving the utilization of ServiceNow for tracking and ticketing, covering device, network, hardware, and software issues, and ensuring seamless technology operations. • Collaborate seamlessly with internal and external stakeholders to deliver high-quality solutions, driving process enhancements and technology improvements across 2000 brand locations nationwide. Show less Network and Device Management: • Efficiently monitor network IP addresses required by vendors for seamless operations. • Communicate clear network requirements to service providers to ensure smooth connectivity. • Proactively monitor the health and performance of network devices, including routers, switches, firewalls, wireless access points, controllers, and servers. • Facilitate the smooth integration and initialization of new or replacement equipment to ensure optimal… Show more Network and Device Management: • Efficiently monitor network IP addresses required by vendors for seamless operations. • Communicate clear network requirements to service providers to ensure smooth connectivity. • Proactively monitor the health and performance of network devices, including routers, switches, firewalls, wireless access points, controllers, and servers. • Facilitate the smooth integration and initialization of new or replacement equipment to ensure optimal functionality. Troubleshooting and Issue Resolution: • Skillfully diagnose and resolve network-related issues using various monitoring tools, maintaining peak network performance, and troubleshooting Internet links. • Analyze FZ Device inventory to ensure successful implementation and maintenance and provide valuable data-driven recommendations for process improvements. • Offer dedicated support during merchant deployment, ensuring high customer satisfaction through ongoing administrative services. Data Analysis and Reporting: • Skillfully synthesize data and conduct in-depth analysis to identify operational opportunities and areas for improvement, contributing to informed decision-making. • Develop robust reporting dashboards, automating recurring reporting and business intelligence processes for enhanced efficiency. • Lead the development of advanced analytical capabilities, defining analytical priorities to unlock actionable insights. Project Management: • Successfully managed substantial projects involving the utilization of ServiceNow for tracking and ticketing, covering device, network, hardware, and software issues, and ensuring seamless technology operations. • Collaborate seamlessly with internal and external stakeholders to deliver high-quality solutions, driving process enhancements and technology improvements across 2000 brand locations nationwide. Show less



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Food & Beverage Back Office Systems Manager

  • Feb 2019 - Dec 2020

  Supported Royal Caribbean’s War on Waste (WOW) initiative for Food and Beverage. • Actively collaborated and partnered with IT and F&B teams to drive the successful implementation of new systems. • Played a key role in enhancing inventory control, food production, and quality control processes across all Royal Caribbean ships. Supported Royal Caribbean’s War on Waste (WOW) initiative for Food and Beverage. • Actively collaborated and partnered with IT and F&B teams to drive the successful implementation of new systems. • Played a key role in enhancing inventory control, food production, and quality control processes across all Royal Caribbean ships.



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• Sr Lead Culinary Operations Systems Specialist

  • May 2012 - Feb 2019

  • Spearheaded the development, evaluation, and implementation of the overall vision and strategic plan for optimizing Point of Sale (POS DASH) system functionality and operations. • Successfully established and maintained separate price tiers and configuration settings based on market, region, or store type, including sales tax rates/rules and kitchen routing schemes, using centralized enterprise management tools. • Led the testing and review of all requested changes through established… Show more • Spearheaded the development, evaluation, and implementation of the overall vision and strategic plan for optimizing Point of Sale (POS DASH) system functionality and operations. • Successfully established and maintained separate price tiers and configuration settings based on market, region, or store type, including sales tax rates/rules and kitchen routing schemes, using centralized enterprise management tools. • Led the testing and review of all requested changes through established QA and change management processes. • Effectively configured and integrated new menus, menu items, and pricing to support change requests, periodic price increases, limited-time offers (LTOs), and new store openings. Ensured seamless daily POS mapping and resolved any related issues. • Provided timely communication and weekly written status reports to keep stakeholders, including the Manager, informed of assignments and system status. • Collaborated with Operations and Training teams on field communications regarding system updates. • Partnered with IT system teams to support and troubleshoot the development of BOS and Par/Pull/Thaw systems. • Managed and ensured the smooth integration of online ordering, loyalty programs, Brand Apps, and other systems impacting restaurant POS systems. • Provided expert support to restaurant teams via remote access for troubleshooting and team member training. • Efficiently managed recipe databases and costs, ensuring accuracy, replication, and overall product efficiency. • Developed and maintained updates to the menu matrix, ensuring clear categorization of each menu item PLU# for better understanding of customer preferences and organized restaurant systems for enhanced finance reporting and food forecasting. • Successfully created and maintained Point of Sale (POS DASH) system templates, enhancing system flexibility and modularity for improved performance and stability during product additions, subtractions, and updates Show less • Spearheaded the development, evaluation, and implementation of the overall vision and strategic plan for optimizing Point of Sale (POS DASH) system functionality and operations. • Successfully established and maintained separate price tiers and configuration settings based on market, region, or store type, including sales tax rates/rules and kitchen routing schemes, using centralized enterprise management tools. • Led the testing and review of all requested changes through established… Show more • Spearheaded the development, evaluation, and implementation of the overall vision and strategic plan for optimizing Point of Sale (POS DASH) system functionality and operations. • Successfully established and maintained separate price tiers and configuration settings based on market, region, or store type, including sales tax rates/rules and kitchen routing schemes, using centralized enterprise management tools. • Led the testing and review of all requested changes through established QA and change management processes. • Effectively configured and integrated new menus, menu items, and pricing to support change requests, periodic price increases, limited-time offers (LTOs), and new store openings. Ensured seamless daily POS mapping and resolved any related issues. • Provided timely communication and weekly written status reports to keep stakeholders, including the Manager, informed of assignments and system status. • Collaborated with Operations and Training teams on field communications regarding system updates. • Partnered with IT system teams to support and troubleshoot the development of BOS and Par/Pull/Thaw systems. • Managed and ensured the smooth integration of online ordering, loyalty programs, Brand Apps, and other systems impacting restaurant POS systems. • Provided expert support to restaurant teams via remote access for troubleshooting and team member training. • Efficiently managed recipe databases and costs, ensuring accuracy, replication, and overall product efficiency. • Developed and maintained updates to the menu matrix, ensuring clear categorization of each menu item PLU# for better understanding of customer preferences and organized restaurant systems for enhanced finance reporting and food forecasting. • Successfully created and maintained Point of Sale (POS DASH) system templates, enhancing system flexibility and modularity for improved performance and stability during product additions, subtractions, and updates Show less



Darden

• United States
• Restaurants
• 700 & Above Employee

• Seasons 52 - Lead, Culinary Operations Systems Specialist

  • May 2011 - Dec 2012

  • Programmed KDS software for all S52 restaurants. Coordinated all POS (DASH), KDS and I Kitchen system downloads to restaurants. • Collaborated with RSC Executive Chef to categorize all POS (DASH) screen pages as well as POS menu additions and deletions. • Created and maintained food, liquor, and group dining pricing tiers; expanded requests for Actual vs Theoretical conversions. • Created nutritional data reports for use on websites. • Developed menu analysis preference… Show more • Programmed KDS software for all S52 restaurants. Coordinated all POS (DASH), KDS and I Kitchen system downloads to restaurants. • Collaborated with RSC Executive Chef to categorize all POS (DASH) screen pages as well as POS menu additions and deletions. • Created and maintained food, liquor, and group dining pricing tiers; expanded requests for Actual vs Theoretical conversions. • Created nutritional data reports for use on websites. • Developed menu analysis preference updates for quarterly menus.

• Senior Accounts Payable Processor

  • Dec 2007 - Apr 2011

  • Managed accurate and timely processing of invoices for large, multi-site organizations. Assessed and closed A/P sub-ledger on monthly basis, validated content and resolved various issues. • Collaborated with internal and external vendors to obtain appropriate approval for payments of large invoices. • Top performer in department FY 11, because of volume, timely and accurate invoice processing.

• Red Lobster - Service & Culinary Manager

  • Mar 2003 - Dec 2007

  Service & Culinary Manager 2003 – 2007 • Managed front of house staff 35 and operations, ensuring guest satisfaction on a daily basis (Georgia and Orlando restaurants). • Hired and trained up to 20 personnel while coordinating Menu rollouts. • Organized weekly and monthly inventory and product ordering.