Experience

LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Manager, fraud investigation

  • Jan 2022 - Present

• Supervisor, Fraud Investigations

  • Mar 2019 - Present

• Senior Fraud Investigator

  • Jan 2015 - Present

  Perform an in-depth thorough investigation on all potential fraud cases presented while ensuring compliance with company policies and procedures as well as State and Federal regulationsIdentify and pursue recovery opportunitiesSummarize and provide all supporting evidence of a case in a synopsis once a decision is reached so it can be referred to law enforcement agencies and to the governmental required process.Identify and analyze fraud ringsTrain and mentor Jr. Fraud InvestigatorsSubmit Suspicious Activity Reports when appropriate Show less



Lending Club

• San Francisco, California

• Fraud Specialist

  • Aug 2013 - Jan 2015

  Review and identify high risk personal loan applications in more depth to comply with the company's standard policies and procedures. Training new team members to become end to end fraud specialist. Calculate and verify income while insure financial document's legitimacy. Interact with borrowers to verify their identity to prevent company loss due to issue fraudulent loans. Deliver highest level of customer service and maintain excellent quality assurance score. Review and identify high risk personal loan applications in more depth to comply with the company's standard policies and procedures. Training new team members to become end to end fraud specialist. Calculate and verify income while insure financial document's legitimacy. Interact with borrowers to verify their identity to prevent company loss due to issue fraudulent loans. Deliver highest level of customer service and maintain excellent quality assurance score.



Yapstone

• United States
• Financial Services
• 100 - 200 Employee

• Trust and Security Analyst

  • Jul 2012 - Aug 2013

  Process charge-back accounts while adhering to relevant rules and regulations Gather supporting documents to assist merchant dispute a charge-back Review fraud alerts and take the appropriate action Research customer reported fraud accounts Underwriting merchant account applicants domestic and assisted in underwriting for Europe applicants Advises customers regarding information needed to best recover funds and updates customers as needed regarding claim status. Handle escalated call and non-call contacts for charge-back issues, investigations and subpoena requests Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Fraud Claims Analyst

  • Aug 2010 - Apr 2012

  Claim Entry/Detection/Resolution Multi-task in a fast paced department In depth analyst of customer account relationships Research and Investigate customers claims of fraud to confirm the validity of claim Develop relationship with third party merchants to obtain documentation to authenticate claims P2P, Wire/ACH, Quick Pay and Bill Pay fraud claim resolution and settlement of funds Experienced with phishing, pharming social engineering and other fraud methods Posses a strong knowledge of compliance with Federal Regulation E pertaining to fraud. Top Case closure for 2011 and Fraud Trend Champion Direct contact for all law enforcement inquiries Participated on a team to plan and promote events to boost team morale Show less

• Senior Customer Service Representative

  • Feb 2007 - Aug 2010

  Provided technical support for Online Banking customers.Participated in Chat support where I was able to multi task three separate customer inquiries at once.Sales of products and services offered throughout Bank of America. Assisted customers with technical troubleshooting for Mac and PC. Gathered proficiency data for team associates



Best Of, LLC

• Editor

  • Sep 2005 - Sep 2006

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