Experience

Team Quality Services

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Rep Manager, Canada/Michigan Regions

  • Feb 2016 - Present

  Automotive Industry / Quality Control • Screen, hire and manage area Field Representatives • Investigate and respond to all area customer concerns • Promote additional services to all area customers • Promote additional services to existing accounts to facilitate new business • Provide guidance and recommendations for improvement of current processes • Recommend goals and strategies to enhance company profitability • Maintain existing customers • Ensure that all Reps are… Show more Automotive Industry / Quality Control • Screen, hire and manage area Field Representatives • Investigate and respond to all area customer concerns • Promote additional services to all area customers • Promote additional services to existing accounts to facilitate new business • Provide guidance and recommendations for improvement of current processes • Recommend goals and strategies to enhance company profitability • Maintain existing customers • Ensure that all Reps are trained and compliant with TQS Rep Processes and Policies • Ensure that all Reps are compliant with Location Protocol • Ensure that Reps are trained with and to customer requirements • Ensure that Reps are responsive to all internal and external customer communications • Execute training for new field representatives and continuous improvement training for existing field representatives assigned. • Monitor reporting and give suggestions for improvement. • Approve travel, expenses, and paid time off (PTO) • Provide backup for Field Quality Representatives while on travel and PTO. • Quarterly visits to each field representatives & consult with plant personnel on performance. • Conduct yearly performance reviews • Communicate corporate directives. • Work with the process of the inspection area of the business • Weekly conference calls with General Manager of Representation. • Execute and document any disciplinary actions or commendations. • Monitor and document all established field representative’s key performance indicators. • When needed, provide assistance with sorting projects in the inspection department. Show less Automotive Industry / Quality Control • Screen, hire and manage area Field Representatives • Investigate and respond to all area customer concerns • Promote additional services to all area customers • Promote additional services to existing accounts to facilitate new business • Provide guidance and recommendations for improvement of current processes • Recommend goals and strategies to enhance company profitability • Maintain existing customers • Ensure that all Reps are… Show more Automotive Industry / Quality Control • Screen, hire and manage area Field Representatives • Investigate and respond to all area customer concerns • Promote additional services to all area customers • Promote additional services to existing accounts to facilitate new business • Provide guidance and recommendations for improvement of current processes • Recommend goals and strategies to enhance company profitability • Maintain existing customers • Ensure that all Reps are trained and compliant with TQS Rep Processes and Policies • Ensure that all Reps are compliant with Location Protocol • Ensure that Reps are trained with and to customer requirements • Ensure that Reps are responsive to all internal and external customer communications • Execute training for new field representatives and continuous improvement training for existing field representatives assigned. • Monitor reporting and give suggestions for improvement. • Approve travel, expenses, and paid time off (PTO) • Provide backup for Field Quality Representatives while on travel and PTO. • Quarterly visits to each field representatives & consult with plant personnel on performance. • Conduct yearly performance reviews • Communicate corporate directives. • Work with the process of the inspection area of the business • Weekly conference calls with General Manager of Representation. • Execute and document any disciplinary actions or commendations. • Monitor and document all established field representative’s key performance indicators. • When needed, provide assistance with sorting projects in the inspection department. Show less



Mississauga Steelheads Hockey Club

• Canada
• Spectator Sports
• 1 - 100 Employee

• Area Scout

  • Jun 1997 - Jun 2017

  File scouting reports that detail player assessments, provide recommendations on athlete recruitment, and identify locations and individuals to be targeted for future recruitment efforts. Evaluate athletes' skills and review performance records to determine their fitness and potential in hockey. Interface with athletes and there families to provide information and answer questions in relation to OHL league standards, personal performance plans and educational impacts in Jr… Show more File scouting reports that detail player assessments, provide recommendations on athlete recruitment, and identify locations and individuals to be targeted for future recruitment efforts. Evaluate athletes' skills and review performance records to determine their fitness and potential in hockey. Interface with athletes and there families to provide information and answer questions in relation to OHL league standards, personal performance plans and educational impacts in Jr Hockey. Obtain feedback from coaches on players behavior and personal skills Acquire players individuals statistics Assist in compiling team draft list. Show less File scouting reports that detail player assessments, provide recommendations on athlete recruitment, and identify locations and individuals to be targeted for future recruitment efforts. Evaluate athletes' skills and review performance records to determine their fitness and potential in hockey. Interface with athletes and there families to provide information and answer questions in relation to OHL league standards, personal performance plans and educational impacts in Jr… Show more File scouting reports that detail player assessments, provide recommendations on athlete recruitment, and identify locations and individuals to be targeted for future recruitment efforts. Evaluate athletes' skills and review performance records to determine their fitness and potential in hockey. Interface with athletes and there families to provide information and answer questions in relation to OHL league standards, personal performance plans and educational impacts in Jr Hockey. Obtain feedback from coaches on players behavior and personal skills Acquire players individuals statistics Assist in compiling team draft list. Show less



Prospects Sportswear

• Owner / Operator

  • Mar 2006 - Jan 2016