Experience

Momentum Energy

• Australia
• Utilities
• 200 - 300 Employee

• Customer Care Consultant

  • Jun 2018 - Present

  Responding to all customer enquiries primarily via the email channel. -Managing all inbound emails received from customers. -Providing priority customer care service to our high dollar, large volume customers. -Complex management of CRM use, salesforce -Providing support to newer recruits and agents. -Property and customer management systems testing. -Managing Social media comments, reviews and inbound enquiries via Facebook, product review and Twitter Responding to all customer enquiries primarily via the email channel. -Managing all inbound emails received from customers. -Providing priority customer care service to our high dollar, large volume customers. -Complex management of CRM use, salesforce -Providing support to newer recruits and agents. -Property and customer management systems testing. -Managing Social media comments, reviews and inbound enquiries via Facebook, product review and Twitter



Pan Pacific Hotels Group

• Singapore
• Hospitality
• 700 & Above Employee

• Meetings & Events Team Leader

  • Aug 2016 - Jun 2018

  As the Meetings & Events Team Leader I was the primary link between all departments of the hotel's banquet, conferences & events operations.My main tasks include:-Looking after meeting rooms and conferences.-Effective communication between the Events sales team, banquets team, kitchen and our guests.-Operational work, ensuring catering such as morning tea and lunches go out on time.-Directing cocktail and dinner functions for our guests and the banquets team.-Administrative work on our property management system OPERA including posting charges for our events held.-Directing a banquets team of up to 8 members.-Liaising with conference delegates to ensure events and meetings go as planned, getting feedback to ensure they are beyond satisfied with the day.-Pre-planning room set ups of each event according to the requests and needs of our clientele.-Ensuring all booking details received from customers are up to date. Show less

• Banquet Supervisor

  • Mar 2017 - Apr 2017

  Acting Banquet Manager.This included:-Rostering staff according to budget forecasts and events occupancy.-Cost control.-Asset and stock management.-Maintaining effective relationships with our external contractors (Trenton, Innova for eg).-Working closely with other departments.

• Banquet Server

  • Jul 2015 - Aug 2016

• Food And Beverage Attendant

  • Jul 2014 - Jul 2015

  Restaurant service, Barista at the AIRO Bar & Cafe.