Network Administrator

• Nov 2016 - Present

Certified Technician

• Mar 2016 - Nov 2016

• Serving the IT needs of a complete school district of approximately 1,500 students in a fast-paced environment.• Repairing and maintaining over 1,500 Chromebook devices for students & staff in a “One2One” system. Including troubleshooting hardware & software issues, as well as configuring and managing via Google Admin Console.• Maintaining Windows 7 desktops and laptops for staff with Active Directory and Novell ZenWorks Control Manager.• Creating and organizing user accounts into many different pieces of educational software.• Active monitoring of Help Desk ticketing system to efficiently prioritize and manage issues that arise.• Upkeep and troubleshooting of many hardware/software devices including, but not limited to, Switches, Cisco IP telephone system, OnSSI IP camera system, Sharp and HP branded printers/copiers, DLP projectors, Smart Boards & other educational systems.• Proactively working and communicating as a unified team with other techs and engineers inside and outside of the company to solve various issues and with building principals and administration to address corporation’s IT needs and concerns.

PC Support Technician

• Apr 2014 - Mar 2016

• Configuring and deploying new laptops and desktops with Windows 7 for employee usage.• Troubleshooting and repairing of both hardware and software issues.• Installation of various software used for company duties, such as Office 2010.• Monitoring and responding to Help Desk e-mail address and phone calls.• Assisting Network Administrator with network-related tasks.• Testing and Deploying of Windows Updates via WSUS.• Configuring company-provided cell phones and IP phones.

Windows 7 Desktop Technician

• Apr 2014 - Apr 2014

Contractual work. Migrated on-site computers from Windows XP to Windows 7. Contractual work. Migrated on-site computers from Windows XP to Windows 7.