Manager, Technical Support

• Apr 2022 - Present

Technical Support Supervisor

• Nov 2019 - Apr 2022

Quality Assurance Specialist

• Jul 2019 - Nov 2019

Technical Support

• Aug 2018 - Jul 2019

Home Furnishing Consultant

• Oct 2017 - Apr 2018

As an HFC, I am responsible for the overall guest experience. From the time they walk in to the time they walk out, I am responsible for uncovering and overcoming objections, connecting with the guest, and selling to them. This requires excellent service skills, communication skills, and expertise in the products offered both in the store and online. As an HFC, I am responsible for the overall guest experience. From the time they walk in to the time they walk out, I am responsible for uncovering and overcoming objections, connecting with the guest, and selling to them. This requires excellent service skills, communication skills, and expertise in the products offered both in the store and online.

Shift Lead

• Apr 2014 - Sep 2017

In my first ever job, I started off as a Customer Service Representative and shortly moved up to Shift Lead where responsibility grew. I oversaw food prep, taking orders, taking and resolving customer complaints, managing store employees, as well as maintaining city and corporate health standards. In my first ever job, I started off as a Customer Service Representative and shortly moved up to Shift Lead where responsibility grew. I oversaw food prep, taking orders, taking and resolving customer complaints, managing store employees, as well as maintaining city and corporate health standards.

Front Desk Agent

• Apr 2015 - Jun 2017

Here I was responsible for maintaining acceptable operation standards of the hotel. Most often, I was the only employee present. That meant I was responsible for general housekeeping, basic maintenance, and customer relations. The main aspect of my job is customer service at the front desk. There is a wide range of responsibilities that come with this: checking people in/out, handling payment/refunds, resolving customer disputes, acting as an unofficial concierge, as well as running many administrative duties from the computer. Show less