Experience

Resi Media, LLC

• United States
• Telecommunications
• 100 - 200 Employee

• Customer Success Manager

  • Mar 2021 - Present

  Serves 800+ clients of a growing SaaS customer base, ensuring they are fully adopting our product to help them achieve their unique streaming goals through every stage of their lifecycle. Facilitates both group and 1-On-1 onboarding trainings to provide an overview of our streaming platform so customers are equipped to succeed. Conducts weekly outreach with post-onboarding survey campaigns via our customer experience management system to gather feedback and an NPS by which we can measure customer satisfaction and respond to pain points accordingly. Monitors CRM ticket queue and promptly assigns requests to their respective account managers, including myself. Assists in training new hires by providing best practices and detailing our processes. Show less



Intuit

• United States
• Software Development
• 700 & Above Employee

• Product Support Specialist

  • Jan 2021 - Mar 2021

  Facilitated customer support and education for Turbotax products. Ensured that clients were provided a transparent and thorough overview of their available tools while troubleshooting technical bugs. Facilitated customer support and education for Turbotax products. Ensured that clients were provided a transparent and thorough overview of their available tools while troubleshooting technical bugs.



CaptionCall by Sorenson

• United States
• Telecommunications
• 400 - 500 Employee

• Team Lead Supervisor

  • Feb 2018 - Jan 2021

  Managed, coached, and motivated call center agents to provide quality captioning service and surpass company goals. Equipped and supported employees by building a collaborative and positive skill-based culture.

• Communications Assistant

  • May 2017 - Feb 2018