IT Manager

• Nov 2020 - Present

IT Manager

• Nov 2020 - Present

Computer Engineer

• Feb 2019 - Oct 2020

- Troubleshoot, reformat and recover files desktop and laptops - Configuration, troubleshooting, deployment and installation of Network devices such as Aruba AP, Aruba switch, Ruckus Switch, HP switch, Mikrotik Routerboard, Fortigate, Forti AP, Cisco router and switch. - Fix, installation and configuration user direct printer and network printers - Installation, configuration and maintenance of Microsoft Windows Servers (Windows 2003 R2, 2008 Standard, 2012 R2 Datacenter) - Troubleshooting, configuration and maintenance of PaBX and IP telephony system such as Avaya, 3CX and CISCO - Windows Active directory management. (create user, reset user password, create domain policy and setup restrictions on domain user.) - Configuring VPN to end users such as Sonicwall VPN and Forticlient - Office 365 and exchange email management, such as manage subscription, licenses, email password, creation/deletion of accounts, mailbox sharing calendar syncing ost and pst backups. - Installation of UPS, PDUs, network devices and servers. - On-site analyzation and troubleshooting network issue on clients. - Perform backups on Servers and Storage, Network Attached Storage (NAS) - Performing monthly maintenance visit to all AMC clients to check PC health, network and server status. - Provide recommendation for PC upgrades, replacement of hardware for both PC, Server and network devices - Performing manual check and regularly updating network map. - Maintaining backup process for Server on Engineering department of US Consulate (Dubai) Show less

Information Technology Service Desk

• Oct 2017 - Nov 2018

Job Description: ·Log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. ·Providing the customer with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group. ·Escalation and management of calls to agreed service levels. ·Being responsive to clients whilst following the principles and procedures of the quality management system ·Excellent attendance and punctuality are required ·Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit Knowledge and Skills: •Superior skills in both written and verbal communication •Experience in customer facing role either remote or face to face •Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming •Problem solving skills •Accuracy in data entry •Excellent fluency in language to be supported. •Experience in a phone based remote role, e-support, e-chat or similar •Familiarity with computer technology •Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems •Understands internal processes and tools •Knowledge of Knowledge Management Systems and appropriate documentation to the system Show less

Information Technology Intern

• Aug 2016 - Oct 2016

• Desktop Support (Laptop/Desktop Troubleshooting, Phone Set-up, Printer and Basic Email Support, Installing and Configuring Computer Systems, Diagnosing Hardware and Software, Application and Documents) • Manage Active Directory • Solving Technical Problems Face to Face or Through Phone • Monitoring of Internal Networks with the use of monitoring tools like Cacti • Maintenance of Internal Networks. • Addition of entries in the Company’s Firewall • Voice System Administrator ( Creation of workstation, deletion of workstation, renaming of workstation, change of authentication code) Show less