Experience

MessageGears

• United States
• Software Development
• 1 - 100 Employee

• Human Resources Specialist

  • Jul 2022 - Present

• Human Resources Specialist

  • Jul 2022 - Present



NFC Amenity Management

• United States
• Hospitality
• 400 - 500 Employee

• Human Resources Assistant

  • Oct 2019 - Jan 2022

  •Interviewing potential applicants regarding their skills, experience, and education. • Contacting references and performing background checks on applicants. • Informing applicants about position details, including working conditions, benefits, and duties. • Hiring or referring qualified applicants for the employer. • Conducting or helping with new employee orientation. • Keeping process paperwork and employment records. • Use HR software to manage payroll and employee benefits, including bonuses, leaves, and absences administration. • Assist in the coordination of staffing and recruitment processes. • Process documentation and prepare reports relating to performance reviews. • Plan new hires onboarding strategies and perform new employees' orientation to deliver an exceptional first-day experience. • Arrange seminars, workshops, and conferences based on each department’s needs. • Support employees when human resources issues arise with efficient problem-solving. • Recommend and develop employee relations practices to foster a positive employer-employee relationship. • Conduct and analyze exit interviews and make actionable recommendations based on data



Stratton Amenities

• United States
• Hospitality
• 1 - 100 Employee

• Residential Concierge

  • Aug 2018 - Oct 2019

  • Greet and direct residents and visitors with a pleasant attitude • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations .• Cultivate and retain cohesive relationships with residents, vendors and contractors • Professional telephone etiquette and message delivery.• Accurately log guest packages, ensure timely delivery and perform package inventory audits • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc. • Ability to maintain confidentiality • Walk the premises to ensure the highest standards are being met • Perform all other duties as assigned • Must be able to work flexible schedules including nights, weekends and holidays



The Ritz-Carlton Key Biscayne, Miami

• Residence Concierge

  • May 2013 - Aug 2018

  Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks