Experience

TeamSupport

• United States
• Software Development
• 1 - 100 Employee

• Support Specialist

  • Jun 2021 - Present

  Boulder, Colorado, United States



SnapEngage

• Happiness Expert

  • Feb 2016 - Dec 2021

  Boulder, Colorado SnapEngage provides an online chat solution for enterprising companies. We help businesses thrive a human-centered approach and our service is implemented on over 10,000 websites worldwide. This Saas company is proud to be customer-funded and built directly on client feedback. www.snapengage.com Assist new or existing clients with support-related inquiries and technical troubleshooting via live chat Conduct Onboarding training sessions for new clients Respond to new… Show more SnapEngage provides an online chat solution for enterprising companies. We help businesses thrive a human-centered approach and our service is implemented on over 10,000 websites worldwide. This Saas company is proud to be customer-funded and built directly on client feedback. www.snapengage.com Assist new or existing clients with support-related inquiries and technical troubleshooting via live chat Conduct Onboarding training sessions for new clients Respond to new or existing client questions and follow through to resolution within current helpdesk Capture client feedback along with new requirements and serve as the bridge between our clients and our development team Assist in debugging and reproducing clients questions and concerns of the product installed on a variety of site platforms; finding resolutions and offering potential options to be used Organize and conduct training sessions for new hires within the team Author, coordinate, and maintain self-help documentation Monitor support team chat metrics and ticket statistics Completion of other tasks as assigned Must effectively manage multiple communications at once Must type precisely and effectively Communicate and Assist new or existing Spanish speaking clients with support-related inquiries and technical troubleshooting via live chat Participate in OpenBook Management setting, including weekly company financial meetings. Show less



New Frontier Media

• Facilities Coordinator

  • Aug 2011 - Feb 2016

  Essential Functions Summary: · -Perform general repairs and maintenance within facility, including, but not limited to: drywall repairs, paint touch up and repairs. · -Complete furniture and filing cabinet maintenance and seating reconfiguration, as well as keyboard tray installations, chair repairs, etc. · - Maintain cubical and office keys for the facility, assigning keys to new employees · -Complete onsite facilities maintenance · -Five days/week, complete morning and/or… Show more Essential Functions Summary: · -Perform general repairs and maintenance within facility, including, but not limited to: drywall repairs, paint touch up and repairs. · -Complete furniture and filing cabinet maintenance and seating reconfiguration, as well as keyboard tray installations, chair repairs, etc. · - Maintain cubical and office keys for the facility, assigning keys to new employees · -Complete onsite facilities maintenance · -Five days/week, complete morning and/or afternoon mail runs, picking up mail and delivering it to employees · -Pick up and distribute supply orders and any needed facilities tools or supplies from vendors in the community.Put away retrieved supplies in appropriate offices/locations within facility. · -Perform basic printer/copier/fax machine maintenance, including but not limited to: changing toners, clearing jams and error messages, weekly stocking of paper at all printer stations and assist with copier vendor management as requested. · -Complete all facilities preparation for newly hired associates; including desk clean out, supplies delivery, name plate installation, etc. · -Complete daily cleaning and maintenance of assigned break rooms, conference areas, or common area space. · -Maintain office floor plans and CAD drawings. - Complete approved employee accommodation requests to physical work spaces in conjunction with Human Resources and Facilities Manager. · -Assist Facilities team with internal ticketing system · -Serve on internal safety committee assisting the Facilities department in internal safety and evacuation protocol · -Perform Reception back up and mail room support as needed. -Translate incoming calls in Spanish for employees, as well as place service calls in Spanish -Write business letters/edit letters in Spanish for employees - Conduct orientation for new employees and give tour of facility Show less