Kevin Becker

Desktop Support Engineer at City+Ventures
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Contact Information
us****@****om
(386) 825-5501
Location
Omaha, Nebraska, United States, US
Skills

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Credentials

  • Oracle Cloud Customer Connect
    Oracle
    May, 2019
    - Nov, 2024
  • Oracle Cloud Customer Connect – Green Ribbon Member
    Oracle
    Sep, 2017
    - Nov, 2024
  • Server+
    CompTIA
    Apr, 2013
    - Nov, 2024

Experience

  • City+Ventures
    • United States
    • Venture Capital and Private Equity Principals
    • 1 - 100 Employee
    • Desktop Support Engineer
      • Jun 2021 - Present

      • Worked tickets using Zendesk • Microsoft Office 365 Admin – Create, manage, disable users. Administrated all other office duties, Licenses, mail permissions. • Verizon Wireless Administrator – Activating, ordering, suspending, changing numbers on phones/ipad's/mifi's. • Prepare IT Equipment for New Hires. Laptops, monitors, mouse and keyboard • Meraki Administrator – Monitored networking equipment (switches, modems, WAP’s) • Egnyte Administrator – Backup tool, provided access, ran reports on user permissions. Show less

  • ACI Worldwide
    • United States
    • Software Development
    • 700 & Above Employee
    • Human Resources Specialist
      • Jul 2019 - Oct 2020

      * Worked on Tickets for HCM Fusion related issues* Assisted with Absence Management support* Helped with testing and troubleshooting new patches

    • Programmer Analyst
      • Mar 2017 - Jul 2019

      • Provide security support for entire Oracle Platform (HCM,ERP) including, but not limited to:• Audit roles and security access• Provided ERP access for all of ACI for Go Live• Create and maintain service accounts and passwords• Operate out of Salesforce/Jira ticketing system• Open Oracle Support Tickets with Oracle Corporation when needed for issues• Created Knowledge Base Documentation to train others on how to provide security access• Test monthly and quarterly patches in UAT and in production environments to ensure patches are implemented with no issues or bugs to report Show less

    • Senior Service Desk Support Specialist
      • Jul 2013 - Mar 2017

      • Answer phone calls and work on service request tickets using Salesforce/Remedyforce• Push software to User's using IBM Endpoint Management tool• Webex with user's to resolve their issue.• Help configure Network and USB printers for users...Installed drivers• Support Win XP, Win 7 and MAC OS• Unlock User Accounts using Active Directory• Handle RSA issues by using the RSA security console. • Installed Junos Pulse for users for VPN connectivity

  • Cosentry (now TierPoint)
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Level 2 Cisco MCS Hardware Engineer
      • Jun 2011 - Jul 2013

      • As a Duty Manager, Handled all escalations while on Shift • Responsible for MCS Hardware troubleshooting • Ordered replacement parts for Customers and monitored SLA’s during that time • Worked with IBM and HP to make sure parts arrived on time and ordered repair technicians when needed • Did Webex with Customers to help resolve issues remotely • Guided users through firmware updates when needed • Performed Hardware diagnostics by using a DSA or HP SmartStart • As a Duty Manager, Handled all escalations while on Shift • Responsible for MCS Hardware troubleshooting • Ordered replacement parts for Customers and monitored SLA’s during that time • Worked with IBM and HP to make sure parts arrived on time and ordered repair technicians when needed • Did Webex with Customers to help resolve issues remotely • Guided users through firmware updates when needed • Performed Hardware diagnostics by using a DSA or HP SmartStart

  • Mutual of Omaha
    • United States
    • Financial Services
    • 700 & Above Employee
    • Claims OCR
      • Jan 2009 - Jun 2011

      • Verified claims on Dakota OCR system • Maintained above 99.7% in quality of work in reporting • Performed at over 95% productivity in data entry • Verified claims on Dakota OCR system • Maintained above 99.7% in quality of work in reporting • Performed at over 95% productivity in data entry

  • Flex
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Service Technician
      • Jan 2005 - Sep 2006

      • Provided in store sales and support in a face to face retail environment for Verizon Wireless • Handled hardware replacements and software upgrades in-house for customers • Transitioned customers with phone issues into new products and services • Met sales quotas for new products and services • Trained new employees, performed scheduling, and coached technicians • Assist customer service representatives with technical and billing issues for customers • Provided in store sales and support in a face to face retail environment for Verizon Wireless • Handled hardware replacements and software upgrades in-house for customers • Transitioned customers with phone issues into new products and services • Met sales quotas for new products and services • Trained new employees, performed scheduling, and coached technicians • Assist customer service representatives with technical and billing issues for customers

Education

  • ITT Technical Institute-Omaha
    Associate's degree, Computer Electronics Engineering Technology
    2003 - 2005
  • Nebraska City High School
    High School Diploma, General Studies
    1998 - 2001

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