Experience

H.O. Penn Machinery, Inc.

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Helpdesk & Operations Manager

  • Mar 2023 - Present

• HR Program Administrator

  • Mar 2020 - Present

• Training Administrator

  • Oct 2017 - Mar 2020



Hudson River HealthCare, Inc. (HRHCare)

• Peekskill, NY

• HR Data Analyst

  • Oct 2014 - Oct 2017

  - Handle all incoming verification of employment - Manages and prepares for all audits of organization including EEOC - Monthly reconciliation for organization's accounts regarding medical, dental, short and long term disability as well as ancillary programs - Run reports using ADP HRB system to manipulate data regarding employee location, department, and job title, for various management and executives - Reports include Vacancy report, FTE report, Turnover report, Pension and Longevity status reports Show less



Orthopedic Associates of Dutchess County

• Poughkeepsie, NY

• Desktop Support

  • Mar 2016 - Sep 2017

  - Work with ticketing/helpdesk software to report, escalate, and resolve troubled issues - Diagnose, troubleshoot and resolve issues pertaining to basic networking, computer hardware and software, operating systems, as well as computer peripherals - Install/upgrade new software of hardware - Work with ticketing/helpdesk software to report, escalate, and resolve troubled issues - Diagnose, troubleshoot and resolve issues pertaining to basic networking, computer hardware and software, operating systems, as well as computer peripherals - Install/upgrade new software of hardware



Hudson River HealthCare, Inc.

• Beacon, New York

• Desktop Support Technician

  • Feb 2014 - Oct 2014

  - Answered incoming calls regarding any problems for networking, hardware issues, telecom issues, or hardware or software issues - Remotely assist employees with any problems that could not be troubleshooted over telephone - Assisted in testing images to create standardized format for newly deployed computers - Traveled to sites to perform any repairs or updates on software and hardware - Answered incoming calls regarding any problems for networking, hardware issues, telecom issues, or hardware or software issues - Remotely assist employees with any problems that could not be troubleshooted over telephone - Assisted in testing images to create standardized format for newly deployed computers - Traveled to sites to perform any repairs or updates on software and hardware



Grinton I. Will Library

• Yonkers, NY

• Personal Computer Technician I

  • Dec 2011 - Feb 2014

  - Work with ticketing/helpdesk software to report, escalate, and resolve troubled issues - Diagnose, troubleshoot and resolve issues pertaining to basic networking, computer hardware and software, operating systems, as well as computer peripherals - Evaluate and recommend software and hardware equipment - Install/upgrade new software of hardware - Work with ticketing/helpdesk software to report, escalate, and resolve troubled issues - Diagnose, troubleshoot and resolve issues pertaining to basic networking, computer hardware and software, operating systems, as well as computer peripherals - Evaluate and recommend software and hardware equipment - Install/upgrade new software of hardware



Missing

• United States
• Human Resources Services
• 1 - 100 Employee

• Comment Coder

  • May 2010 - May 2011

  Review raw data Removing erroneous information Maintaining respondents anonymity Review raw data Removing erroneous information Maintaining respondents anonymity



Yonkers Public Library

• United States
• Libraries
• 1 - 100 Employee

• Assistant to the Director of Human Relations

  • Aug 2010 - Dec 2010

  Developed survey instruments in order to target areas for improvement Recommended areas of improvement for training and development Presented survey findings to Board members Developed survey instruments in order to target areas for improvement Recommended areas of improvement for training and development Presented survey findings to Board members



Mental Health of America

• Assistant to Education Advocate

  • Jan 2009 - May 2009

  Met with clients to address children's needs Act as an advisor to parents when requesting services not received by the school Constant communication with clients updating situations and status of issues Met with clients to address children's needs Act as an advisor to parents when requesting services not received by the school Constant communication with clients updating situations and status of issues