Experience

Horizon Farm Credit

• United States
• Financial Services
• 200 - 300 Employee

• Technology Solutions Manager

  • Jul 2022 - Present

  Bel Air, MD

• Technology Solutions and Project Manager

  • Apr 2018 - Jul 2022

  Bel Air, MD - Leads project management, business system analysis, business intelligence, and technology solution functions. - Directly manages the IT project team of Business System Analysts, Business Intelligence Specialists, and Technology Solutions Specialists, both in-person and remotely. - Constructs and oversees the project management framework, including project discovery calls, scope/project planning, project development, operational configurations, and project sunset.

• Business System Analyst

  • Sep 2014 - Mar 2018

  Bel Air, MD - Led in the initiation, development, and implementation of IT projects across multiple business units to help develop the ideal solution for their business need, resulting in increased CRM usage, lead generation, and operational efficiency. - Served as the System Administrator for the Microsoft Dynamics CRM environment and as the System Lead for software, including BytePro, AccountAccess, PolicyStat, DocuSign, and Review Manager, leading system rollouts and enhancements. -… Show more - Led in the initiation, development, and implementation of IT projects across multiple business units to help develop the ideal solution for their business need, resulting in increased CRM usage, lead generation, and operational efficiency. - Served as the System Administrator for the Microsoft Dynamics CRM environment and as the System Lead for software, including BytePro, AccountAccess, PolicyStat, DocuSign, and Review Manager, leading system rollouts and enhancements. - Developed numerous workflows and unique customization solutions within Microsoft Dynamics CRM.

• Employee Training Intern

  • Nov 2013 - Sep 2014

  Bel Air, MD - Provided support for the design, development, implementation, and evaluation of training programs - Collaborated with team members, contractors, end-users and subject matter experts to assess learning requirements and identify appropriate training delivery methods



Stevenson University

• United States
• Higher Education
• 500 - 600 Employee

• Technical Support/ Graduate Teaching Assistant

  • Aug 2013 - Sep 2014

  Owings Mills, MD - Provided technical support and maintenance of the Blackboard Course Management System - Provided support as a teaching assistant for an online undergraduate computer literacy course (IS 134)



Ripken Baseball

• United States
• Spectator Sports
• 100 - 200 Employee

• Box Office Intern

  • Jul 2013 - Sep 2013

  Aberdeen, MD

• Sales and Marketing Intern

  • May 2013 - Sep 2013

  Aberdeen, MD