Information Technology Systems Manager

• May 2022 - Present

Network Administrator

• Jan 2021 - May 2022

Provide end-user support for all IT equipment to approximately 200 users across 3 sites (remotely) Assist with reimagine/deployment of laptops Communicated technical issues to both IT and non-IT personnel Provide end-user support for all IT equipment to approximately 200 users across 3 sites (remotely) Assist with reimagine/deployment of laptops Communicated technical issues to both IT and non-IT personnel

Computer Network Technologist

• Sep 2020 - Jan 2021

Provided end user support for office staff, teachers, and students Re-imaged, repair, and redeployment of laptops and Chromebooks Assembled eight Google Meet / multimedia carts for school deployment Provided end user support for office staff, teachers, and students Re-imaged, repair, and redeployment of laptops and Chromebooks Assembled eight Google Meet / multimedia carts for school deployment

Application System Analyst

• Dec 2016 - Aug 2020

Provide support for all GMS applications including deployment, troubleshooting, analysis, and resolution Manage and audit GMS application permissions Extensive knowledge of Bally GMS v15 application suite Liaise with end-users, vendors, and co-workers to troubleshoot and resolve technical issues Create and maintain technical and procedural documentation Develop and maintain relationships with stakeholders and vendors Participate in GMS change management activities, including 3 new casino sites Monitor applications for performance, stability and licensing compliance Deploy and maintain slot floor content (firmware, OS, iview Apps) Respond to emergency systems related outages Joint Health & Safety Committee Member Show less

Network Administrator

• Dec 2015 - Dec 2016

Provided end-user support for all IT equipment to approximately 200 users across 3 sites Implemented PCounter for agency-wide secure print tracking and global default settings Assisted in the implementation and deployment of new client management application Communicated technical issues to both IT and non-IT personnel Liaised with vendors (service calls, RMA, escalations) Provided end-user support for all IT equipment to approximately 200 users across 3 sites Implemented PCounter for agency-wide secure print tracking and global default settings Assisted in the implementation and deployment of new client management application Communicated technical issues to both IT and non-IT personnel Liaised with vendors (service calls, RMA, escalations)

Network Technician

• Nov 2014 - Dec 2015

Planned, installed, and maintained servers for various clients (SQL, Exchange, File, AD, DNS, etc) Troubleshot / installed network switches, routers, firewalls, VPN and ISP connectivity Diagnosed and repaired “walk in” machines (virus clean-up, parts order/replacement) Maintained documentation of client sites and systems Planned, installed, and maintained servers for various clients (SQL, Exchange, File, AD, DNS, etc) Troubleshot / installed network switches, routers, firewalls, VPN and ISP connectivity Diagnosed and repaired “walk in” machines (virus clean-up, parts order/replacement) Maintained documentation of client sites and systems

Network Administrator

• Aug 2011 - Nov 2014

Provided senior level support for all IT equipment across a multi-site community of over 500 devices. Implemented help desk incident tracking software TrackIT! (no prior call management system in place) Improved primary business application availability by reducing maintenance time 75% (12hrs to 3hrs) Upgraded and maintained PBX system (Avaya and VoIP solution) Took ownership of toner ordering/tracking which resulted in 60% cost reduction Audited site software licensing and completed physical IT inventory Planned and implemented server upgrades from requirements to implementation Administered multi-site community of 500+ network devices ( physical and virtual ) Acted as leader and mentor for junior IT team members (escalation point, SME, assist IT manager) Developed and maintained documentation (setup, equipment, operating procedures, FAQs) Show less

IT Deployment and Support Technician

• Aug 2010 - Aug 2011

Installed / Upgraded POS auction systems - Windows XP/7, MS SQL, video capturing, web broadcast, touch screens - SCO Unix, terminal emulators, printers, custom cables, serial devices, LED signs Acted as escalation point for any Windows Server/Client/SQL related issues Installed / Upgraded POS auction systems - Windows XP/7, MS SQL, video capturing, web broadcast, touch screens - SCO Unix, terminal emulators, printers, custom cables, serial devices, LED signs Acted as escalation point for any Windows Server/Client/SQL related issues

Help Desk Analyst

• Aug 2009 - Aug 2010

Prioritized workload in a fast-paced environment [office (90%), manufacturing (10%)] Created and maintained Symantec Ghost images to support PC/Laptop deployments Maintained confidentially while working with highly sensitive/classified information Prioritized workload in a fast-paced environment [office (90%), manufacturing (10%)] Created and maintained Symantec Ghost images to support PC/Laptop deployments Maintained confidentially while working with highly sensitive/classified information

Systems Operator

• Dec 1999 - Jan 2009

Administration and support of all IT related equipment in a complex multi-platform client community of 300+ network devices (hardware primarily HP/Compaq, or clones). Ensured that all network equipment was operating correctly to support communication requirements with both internal and external partners. Consistently met Sarbanes-Oxley compliance through monitoring, logging and testing various server and back-up system requirements. • Maintained an average of 99+% system up-time on all critical systems. • Re-wired and tested the Shop-floor network comprising of approximately 150 devices. • Maintained the network wiring and cabling through accepted cable management techniques. • Provided basic training on SOPs and plant support functions to five peer employees. Show less