Information System Technician

• Nov 2016 - Present

• Provide tier-2 installation, maintenance, repair, and removal support for multiple systems including Multimedia Display and Distribution, PA, Timing, and Digital Signage.• Read and interpret engineering wiring drawings and equipment diagrams for connections between racks and equipment.• Terminate, install, and troubleshoot fiber optic cable connections from LIU to workstation or rack to rack connections inside data centers.• Install, ground, remove, and repair equipment racks and rack hardware. Including cabling, interconnects, and power distribution equipment.• Install, troubleshoot, repair, and remove audio/video systems, including distribution system with over 400 outputs, conference room equipment, as well as networked set top boxes.• Install, move, and remove desktop workstations. In addition, manage desktop based equipment including monitor trees, KVM switches, and sit/stand desks.• Provide commercial off the shelf cabling or manufacture different cables as requested by the customer.• Create custom fabrications for use as structure or housing for one-off equipment installations.• Provide general IT support, including overhead/underfloor cable runs, and abandoned equipment and cabling cleanup.

Property Administrator

• Jul 2015 - Nov 2016

• Worked directly with multiple programs of varying sizes and program managers to acquire, track, move, and disposition equipment. Equipment varied from rack based equipment, such as switches and servers, to general IT equipment such as workstations and monitors.• Packed and shipped equipment between buildings, or to other sites, local, national, or international.• Completed 100% yearly inventory on every program, over 5000 items total.• Spent lots of time working in and organizing spreadsheets with equipment information.

Computer Technician II

• Jun 2013 - Jul 2015

• Built, set up, and deployed software and workstations. Including adding workstations to proper domains, and configuring ports on network switches.• Provided conference room support, including setting up and troubleshooting projectors, as well as setting up polycom teleconference meetings.• Worked with end users to solve problems reported in the Remedy ticketing system.• Preformed remote hardware and software setup for end users in other states as needed. • Built, set up, and deployed software and workstations. Including adding workstations to proper domains, and configuring ports on network switches.• Provided conference room support, including setting up and troubleshooting projectors, as well as setting up polycom teleconference meetings.• Worked with end users to solve problems reported in the Remedy ticketing system.• Preformed remote hardware and software setup for end users in other states as needed.

Computer Technician I

• Nov 2010 - Jun 2013

• Diagnosed and repaired hardware and software failures on desktop and laptop computers in a retail computer repair environment.• The majority of the work was Windows based, with a few Apple and Linux machines.• Averaged between eight and ten completed repairs per day, which was consistently highest among technicians at my location.• Communicated with customers, over the phone or in person, about problems with their computers and the repairs needed. As well as kept up to date documentation in the Astea ticketing system.

Customer Service Representative

• Feb 2010 - Nov 2010