Experience

Currently Available

• Orange County, California Area

• Hardware and Software Support

  • Apr 2023 - Present

  Highly qualified PC Support Technician with customer help desk experience in software and hardware purchasing, installation, PO processing, training, and troubleshooting for over 17 years. Skilled in diagnostics and repair of PC hardware, software and peripherals. Successfully provided creative direction and out of the box thinking for effective help desk support to a large volume of end users. Dynamic trainer for both internal and external users on software systems nationwide. Recognized for ability to coordinate special projects, control budgets, manage the purchasing of hardware and software, as well as supervise and assist technical teams and translate technical jargon into non-technical terms for end users. Team player with excellent oral and written skills who is extremely dedicated to excellence, innovation and customer service. Show less



Sempra Energy

• Southern California

• Lead O365 Deploymet Tech / Field Tech

  • Oct 2016 - Apr 2018

  Contracted to fulfill the O365/Win 10 Deployment project for Sempra Energy. In this role as a Deployment lead Tech, I am tasked with issuing new Win 10 assets to end users and assist with first time set up as well as after training follow up. 1. Assist users with installing OneDrive if they hadn’t previously done so. 2. Assist Users with signing into OneDrive on new Asset. 3. Assisted users with installing additionally needed software from SCCM 4. Assist users with docking station set up as well as Desktop set up. Upon completion of the deployment project, my contract was extended for four more months as a field tech to deploy and assist users who may not have attended their scheduled deployment date as well as newly hired employees. Show less



State Farm

• Greater Los Angeles Area

• Computer Technician

  • Jan 2016 - Jul 2016

  AERO 42 Project is so much fun. Meeting new people in new places on a daily basis. as a Hardware Installation Tech, I am tasked with ensuring that Computer Hardware is properly installed upon arrival prior to commencing a hardware replacement operation (Agent Equipment Replacement Operation). 1. Take inventory of old hardware to be replaced as well as new inventory to be installed. 2. Down the local Server (NAS), and replace the UPS. 3. Backup, remove, and replace each local users workstation, and restore new hardware with old configuration and settings. 4. Assist end users with custom configuration and settings. Show less



Costco Wholesale

• Yorba Linda, CA

• Merchandiser

  • Nov 2015 - 2015



SoftPro

• Irvine, CA

• Helpdesk Support Analyst

  • Apr 2013 - May 2014

  Supporting a Real Estate Software application. Assisting users with troubleshooting and connectivity issues. Provided technical and application software support to new and existing clients via phone, email, and web-based WebEx/GoTo Assist, Office Communicator and LYNC for the SoftPro suite of applications. Organized task and resources to support customers with software installations, troubleshooting issues and answering questions regarding the application and features. Other tools utilized was Citrix receiver to gain access to application by location and CirixApp for server issues. • Active Directory and User Provisioning • Clientele and Footprint ticketing system. • Assisting SoftPro customers with various tasks, HUD/file balancing, reconciliation, and other related pieces of the Real Estate closing process and application. Show less



Dell

• Nashville, TN

• Support

  • Sep 2012 - Oct 2012

  Remote Software software support for Boeing. Remote Software software support for Boeing.



AT&T

• Anchorage, Alaska

• Sales Support Representative

  • Oct 2011 - May 2012

  Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively. Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management. Show less



Domestic Abode

• Greater Nashville Area, TN

• Mr. Mom

  • Oct 2010 - Oct 2011

  I am currently a full time Father and available evenings and weekends for work at your location or during the day from my location. I am currently a full time Father and available evenings and weekends for work at your location or during the day from my location.



Bank of America

• Simi Valley, CA

• MLO Loan Service Specialist

  • 2010 - 2011

  Responsible for handling the servicing of mortgage loans. Required you to obtain credit reports, inspections, surveys, title work, as well as engage in direct contact with customer concerning account(s). Also required to handle more complex transactions in areas of mortgage payments/payoffs, research, transaction services and reconciliations. The MLO Loan Service Specialist is more skilled and tenured individual and works more independently than less seasoned specialists. Also responsible in the assisting with training and coaching of associates and/or distribution of work to associates. Show less



Independent Contractor Orange

• Orange County, California Area

• Computer Repair Technician

  • 2008 - 2010

  Troubleshoot and repair computers. Set up home networks. Install peripherals. Troubleshoot and repair computers. Set up home networks. Install peripherals.



Fidelity National Financial

• Technical Administrator

  • 2005 - 2008

  Assisted in troubleshooting user problems relating to Operating System issues (Win9X,NT, Win2000 and XP Pro, Win 7 Pro), Network Connectivity, TCP/IP configuration, upgrades, Microsoft Products including MS Office 2003 and 2007 Professional, Visio, Acrobat Suite and some Citrix experience. Performed upgrades, installation of software and drivers and essential desktop troubleshooting for over 3,000 end users nationwide. Deployed website updates, using secure FTP. Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers, scanners and etc. User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as needed. Assisted in on-site visits and hardware troubleshooting and local system upgrades. Writing and editing website projects using languages such as HTML, ASP, NET, CSS, JavaScript and .Net. Trained end-users nationwide out in the field, in classroom environments and using web-based training. Streamlined deployments and fielded all Webmaster e-mails while resolving issues without assistance to save maintenance hours. Improved and streamlined communication so that deployment process becomes more efficient. Show less