Experience

Orfi Active

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Front-End Software Engineer

  • Dec 2021 - Present

  Starting a new career as a web and app developer through a small start-up company working on various apps and websites • Working with React and React Native to develop fully functional websites and apps • Using Typescript and test suites to ensure the best code and user experience • Utitlising GraphQL to pass data between the front and back end of apps • Collaborating with the project lead regarding app design choices and future projects • Meeting with stakeholders to showcase new products and designs Show less



Nucleus Financial

• United Kingdom
• Financial Services
• 300 - 400 Employee

• User Operations Analyst

  • Jul 2021 - Dec 2021

  Moving from banking to a financial advisor support firm, Helping to provide support with the onboarding process of moving clients financial assets to their new financial advisor. • Establishing clients on the platform to support financial advisors in maintaining client expectations • Contacting other Pension/ISA managers to manage the transfer of portfolios Moving from banking to a financial advisor support firm, Helping to provide support with the onboarding process of moving clients financial assets to their new financial advisor. • Establishing clients on the platform to support financial advisors in maintaining client expectations • Contacting other Pension/ISA managers to manage the transfer of portfolios



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Administrator

  • May 2017 - Jul 2021

  With Lloyds Banking Group, having secured a permanent contract, I joined the Corporate mandates team dealing with LBG's larger clients in Mid Corporate, Large Corporate and Financial Institutions market sectors. • Working closely with relationship teams to ensure the most efficient end-to-end process for the best client experience. • Dealing primarily with bulk requests consisting of thousands of accounts after proving my ability to deal with challenging requests. • Handling new system access. • Assisting with end-of-night lock-up and enforcing the clear desk policy within the team. • Continuing to support small-medium enterprises mandates and old-style accounts to ensure time requirements were made. • Delivering high-efficiency percentages daily, averaging at 180% and peaking at 280% (95% expected) while maintaining high-quality work. Show less



Zinc Group Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Account Manager

  • Jun 2016 - Aug 2016

  Making several hundred outbound calls attempting to contact customers to set up a suitable arrangement as well as taking inbound calls. • Setting up thousands of pounds worth of arrangements expecting to meet a monthly target. • Maintaining bi-annual contact with customers to confirm that payments were still affordable. • Sending customers in vulnerable scenarios to debt management agencies or to free life support companies like The Samaritans. Making several hundred outbound calls attempting to contact customers to set up a suitable arrangement as well as taking inbound calls. • Setting up thousands of pounds worth of arrangements expecting to meet a monthly target. • Maintaining bi-annual contact with customers to confirm that payments were still affordable. • Sending customers in vulnerable scenarios to debt management agencies or to free life support companies like The Samaritans.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Dec 2015 - Jun 2016

  Employed by Webhelp UK under a contract with Vodafone UK dealing with Inbound calls for customers with any queries in regards to their account. • Helping customers with any account queries as well as taking payments for any bills. • Transferring customers to the relevant departments to have them fully satisfied. • Remaining in set target relating to customer satisfaction surveys, call handling time and After call timing. Employed by Webhelp UK under a contract with Vodafone UK dealing with Inbound calls for customers with any queries in regards to their account. • Helping customers with any account queries as well as taking payments for any bills. • Transferring customers to the relevant departments to have them fully satisfied. • Remaining in set target relating to customer satisfaction surveys, call handling time and After call timing.