Experience

Plastic Surgery Studios

• United States
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Nov 2021 - Present

  - Successfully launched several unique website designs within the cosmetic surgery & aesthetic industry, employing Agile methodology, resulting in a 30% increase in website traffic over the subsequent 6 month period. - Spearheaded cross-functional teams of sales, designers, copywriters, and developers to achieve a thorough and consistent client experience with full ownership of projects and deliverables. - Translated client visions into actionable project plans and comprehensive creative… Show more - Successfully launched several unique website designs within the cosmetic surgery & aesthetic industry, employing Agile methodology, resulting in a 30% increase in website traffic over the subsequent 6 month period. - Spearheaded cross-functional teams of sales, designers, copywriters, and developers to achieve a thorough and consistent client experience with full ownership of projects and deliverables. - Translated client visions into actionable project plans and comprehensive creative briefs, aligning marketing objectives with outcomes that consistently exceeded revenue targets by an average of 25% per campaign. - Managed budgets for 30+ clients totaling $50k+ in monthly deliverables, optimizing resource allocation, and surpassing project efficiency targets by 15%. Show less



Bagmasters

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Jan 2019 - Oct 2021

  Corona, California - Develop and maintain Gold (20+ clients, >$50K) and Silver (100+ clients, $10K-$50K) client relation- ships, with continued growth exceeding $9MM in sales. - Create new products to supplement existing line to keep up-to-date with emerging trends. - Lead in development of new website and on-line ordering system to increase sales by 13% year over year from 2015-2020 - Increased personal invoiced sales by 20% year over year from 2015-2020. - Wrote and Implemented New Employee… Show more - Develop and maintain Gold (20+ clients, >$50K) and Silver (100+ clients, $10K-$50K) client relation- ships, with continued growth exceeding $9MM in sales. - Create new products to supplement existing line to keep up-to-date with emerging trends. - Lead in development of new website and on-line ordering system to increase sales by 13% year over year from 2015-2020 - Increased personal invoiced sales by 20% year over year from 2015-2020. - Wrote and Implemented New Employee Training Manual, increasing productivity by 5% as well as lead hiring process for Account Management team.

• Account Manager

  • May 2014 - Jan 2019

  Corona, California - Led company in 2018 in both orders and sales invoiced, increasing personal sales by 10%. - Produced high-end products such as tote bags for clients including H&M, South Coast Plaza, LG Hausys, Billabong, and McGraw-Hill Education. - Worked with V.P. in creating quarterly promotions, launching new digital marketing strategies by employing Twitter, Facebook, and Instagram.



Orange County's Credit Union

• United States
• Banking
• 1 - 100 Employee

• Teller

  • 2011 - 2013

  -Conducted monetary transactions typical of a traditional teller, including: -Performing deposits and withdrawals of member’s funds. -Handling large sums of money. -Provided excellent member service on a consistent basis whether it be through using their name, communicating with a pleasant attitude and a smile, or addressing their specific needs in regards to their account as I saw fit. -Trained new hires in all aspects of branch procedures. -Kept all monthly audit logs for… Show more -Conducted monetary transactions typical of a traditional teller, including: -Performing deposits and withdrawals of member’s funds. -Handling large sums of money. -Provided excellent member service on a consistent basis whether it be through using their name, communicating with a pleasant attitude and a smile, or addressing their specific needs in regards to their account as I saw fit. -Trained new hires in all aspects of branch procedures. -Kept all monthly audit logs for branch. -Promoted products and services outside of branch when time permitted, e.g. booths at schools and grand openings. Show less



Arrowhead Credit Union

• United States
• Banking
• 100 - 200 Employee

• Member Service Representative II

  • 2005 - 2010

  -Handling large sums of money. -Maintained close to twenty different commercial accounts as Head Teller of the Merchant window. -Provided excellent member service on a consistent basis whether it be through using their name, communicating with a pleasant attitude and a smile, or addressing their specific needs in regards to their account as I saw fit. -Assisted in maintaining and managing office supply levels throughout the branch. -As a senior teller, educated new employees on… Show more -Handling large sums of money. -Maintained close to twenty different commercial accounts as Head Teller of the Merchant window. -Provided excellent member service on a consistent basis whether it be through using their name, communicating with a pleasant attitude and a smile, or addressing their specific needs in regards to their account as I saw fit. -Assisted in maintaining and managing office supply levels throughout the branch. -As a senior teller, educated new employees on policies and procedures. -Supervised new tellers while simultaneously assisting members. -Opening accounts such as Savings and CD’s. -Managed and coordinated United Way and Juvenile Diabetes Research Foundation fundraisers for the branch. Show less